E Gas and Electricity Limited Reviews

The overall sentiment regarding E gas and electricity’s service appears distinctly mixed, based on current customer reviews. Reviewers appreciate staff members like Lee who provide detailed explanations and show patience, as well as the user-friendly app that allows for convenient top-ups and notifications. Nonetheless, common negative experiences include missed or cancelled smart meter appointments, unexpected fees for meter upgrades, and confusion with in-person visits. Several reviewers note unresolved technical issues and a lack of communication, leading some to switch providers or feel dissatisfied with the response to ongoing service problems.

Key themes in these reviews focus on the professionalism and helpfulness of certain staff, particularly during the onboarding or meter switching process. Customers mention the ease of digital account management, free credit offers, and receiving thorough information about tariffs. Conversely, other recurring concerns involve unfulfilled promises regarding smart meter maintenance, unclear communication around appointments, and pushy sales tactics during home visits, highlighting inconsistencies in customer experience.

Overall, E gas and electricity’s reputation reflects noticeable strengths in staff attitude and digital convenience, especially during sign-up or routine interactions. However, unresolved technical support issues, lack of follow-through on appointments, and aggressive sales approaches diminish trust for some long-term customers. The balance of positive and negative feedback is relevant for prospective customers considering energy providers in the region.

E gas and electricity is an energy supply company that provides gas and electricity services to residential customers. The company offers digital account management, enabling customers to top up their utilities via an app and monitor their usage efficiently. Its core offering centers on competitive tariffs and smart meter installations.

The company conducts business using both remote support and direct in-home visits, including meter upgrades and contract agreements. Operational processes include scheduled appointments for technical services, staff assistance for customer inquiries, and proactive communication for plan changes or government updates. Payment and top-ups are managed digitally or with physical codes.