The reviews for Harley Therapy - Psychotherapy & Counselling present a predominantly positive outlook on the services received by clients. Many clients report effective and transformative therapeutic experiences with various practitioners at Harley Therapy. Therapists such as Yevgeniy, Ahi, Dr. Maria Vella, Michelle, James, Dr. Olena Edwards, Dr. Alexandra Cappai, and Dr. Mahen Jhugroo receive commendation for their professionalism, empathy, and the ability to create a comfortable environment conducive to personal growth. Clients appreciate the tailored approaches to therapy, the sense of being heard and understood, and the acquisition of valuable coping tools and insights. A recurrent theme is the therapists' professionalism and the quality of care offered, leading to significant positive impacts on the clients' lives. However, there is a striking contrast in one review, citing a profound disappointment due to unmet expectations, delayed diagnosis, perceived inattentiveness, and inadequate customer service from front desk staff. This outlier highlights potential areas of inconsistency in the practice's services, which appear to be an exception rather than the rule.
Key positive aspects from customer feedback regarding Harley Therapy include the personalized and effective therapeutic interventions that have led to significant improvements in clients' well-being. Therapists are praised for their ability to engender trust and provide profound insight, often leading to breakthroughs in individuals' mental health journeys. Specifically, techniques such as EMDR have received particular mention for their rapid and impactful resolution of trauma-related issues. Clients also report a sense of being valued, as therapists are noted for their exceptional memory and attention to detail during sessions. The professional demeanor, coupled with kindness and understanding displayed by the practitioners, contributes considerably to the overall positive experiences reported. Furthermore, the ease of communication with and efficiency of the wider organizational team at Harley Therapy enhance the customer experience.
Despite many positive reviews, Harley Therapy faces some criticism, specifically regarding the administrative aspect of service delivery. A notable negative customer experience involved a delayed written diagnosis which was also reported to contain inaccuracies, suggesting a lack of attentiveness during the consultation. Complaints about the front desk staff being short and unhelpful point to potential deficiencies in customer service. This indicates that while the therapists themselves are generally well-regarded, the administrative support and processes may sometimes fall short of customer expectations, leading to frustration and disappointment. The contrast in this negative feedback compared to the overwhelmingly positive responses suggests that while the therapeutic services are excellent, there might be room for improvement in the administrative and customer service department.
Therapists at Harley Therapy are reported to have a personalized approach, taking the time to understand each client's unique situation. The reviews highlight the use of various effective therapeutic techniques, and the ability of therapists to adapt these to best address individual challenges and goals.
According to the reviews, Harley Therapy offers a range of therapeutic techniques including EMDR, ADD coaching, and personalized insight-oriented therapy. Clients report positive outcomes from these varied methods, tailored to address specific traumas, challenges, and disorders.
While therapists receive high praise, there is some inconsistency reported about the customer service from administrative staff. Most reviews do not mention the administrative services, but at least one client experienced delays and perceived inattentiveness, suggesting that while many customers are satisfied, there may be occasional lapses in administrative service quality.
London's prestigious psychotherapy group located in world renowned Harley Street. With some of the UK's most experienced and skilled psychologists, counsellors and psychiatrists working from its premises, they offer support for all issues, from complex conditions to self-development.For affordable and accessible therapy available across the UK and online via Zoom/Skype visit its sister site Harley Therapy Platform.
