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Dr Matt Kemsley - Harley Therapy
Dr Matt Kemsley - Harley Therapy

Dr Matt Kemsley - Harley Therapy Reviews Summary

Psychologists | London

What do customers say about Dr Matt Kemsley - Harley Therapy?

As of Jan 24, 2024, 228 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 24, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
228
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Dr Matt Kemsley - Harley Therapy's customer reviews analysis

The reviews for Harley Therapy - Psychotherapy & Counselling present a predominantly positive outlook on the services received by clients. Many clients report effective and transformative therapeutic experiences with various practitioners at Harley Therapy. Therapists such as Yevgeniy, Ahi, Dr. Maria Vella, Michelle, James, Dr. Olena Edwards, Dr. Alexandra Cappai, and Dr. Mahen Jhugroo receive commendation for their professionalism, empathy, and the ability to create a comfortable environment conducive to personal growth. Clients appreciate the tailored approaches to therapy, the sense of being heard and understood, and the acquisition of valuable coping tools and insights. A recurrent theme is the therapists' professionalism and the quality of care offered, leading to significant positive impacts on the clients' lives. However, there is a striking contrast in one review, citing a profound disappointment due to unmet expectations, delayed diagnosis, perceived inattentiveness, and inadequate customer service from front desk staff. This outlier highlights potential areas of inconsistency in the practice's services, which appear to be an exception rather than the rule.

Positive Feedback

Key positive aspects from customer feedback regarding Harley Therapy include the personalized and effective therapeutic interventions that have led to significant improvements in clients' well-being. Therapists are praised for their ability to engender trust and provide profound insight, often leading to breakthroughs in individuals' mental health journeys. Specifically, techniques such as EMDR have received particular mention for their rapid and impactful resolution of trauma-related issues. Clients also report a sense of being valued, as therapists are noted for their exceptional memory and attention to detail during sessions. The professional demeanor, coupled with kindness and understanding displayed by the practitioners, contributes considerably to the overall positive experiences reported. Furthermore, the ease of communication with and efficiency of the wider organizational team at Harley Therapy enhance the customer experience.

Concerns and Threads

Despite many positive reviews, Harley Therapy faces some criticism, specifically regarding the administrative aspect of service delivery. A notable negative customer experience involved a delayed written diagnosis which was also reported to contain inaccuracies, suggesting a lack of attentiveness during the consultation. Complaints about the front desk staff being short and unhelpful point to potential deficiencies in customer service. This indicates that while the therapists themselves are generally well-regarded, the administrative support and processes may sometimes fall short of customer expectations, leading to frustration and disappointment. The contrast in this negative feedback compared to the overwhelmingly positive responses suggests that while the therapeutic services are excellent, there might be room for improvement in the administrative and customer service department.

Frequently asked questions about Dr Matt Kemsley - Harley Therapy

How do therapists at Harley Therapy tailor their approach to individual needs?

Therapists at Harley Therapy are reported to have a personalized approach, taking the time to understand each client's unique situation. The reviews highlight the use of various effective therapeutic techniques, and the ability of therapists to adapt these to best address individual challenges and goals.

What kind of therapeutic techniques can I expect to be offered at Harley Therapy?

According to the reviews, Harley Therapy offers a range of therapeutic techniques including EMDR, ADD coaching, and personalized insight-oriented therapy. Clients report positive outcomes from these varied methods, tailored to address specific traumas, challenges, and disorders.

Can I expect timely and attentive customer service when dealing with administrative staff at Harley Therapy?

While therapists receive high praise, there is some inconsistency reported about the customer service from administrative staff. Most reviews do not mention the administrative services, but at least one client experienced delays and perceived inattentiveness, suggesting that while many customers are satisfied, there may be occasional lapses in administrative service quality.

Recent customer reviews and testimonials for Dr Matt Kemsley - Harley Therapy

Dr Matt Kemsley - Harley Therapy
Lucy Green
5-Star
a month ago
Yevgeniy, our therapist, was incredibly helpful. The experience could not have been better. I now feel so much stronger, more secure, and on the right path to go forwards. He had an extremely clever way of making me think about things in a totally new way, and enabled me to uncover aspects of my assumptions that were previously completely hidden from me. I always felt I was in completely safe hands - nothing seemed to phase him, even when the going got tough. I thoroughly recommend him. Harley Therapy as a whole were always efficient and helpful too. Thanks for a great experience.
Dr Matt Kemsley - Harley Therapy
Shannon Donovan
5-Star
a month ago
I am extremely, extremely disappointed in my experience at Harley Street. I was promised a written diagnosis two weeks after my appointment, and it took two emails reminders from me to finally receive it at the six week mark. When the report came, it was full of inaccuracies, which showed me that the doctor was not really listening during my session. I reached the end and almost had this feeling of, "Is that it? I paid an arm and a leg for this??" Didn't help that the front desk staff where short with me and unhelpful. I came to them in great need and seeking real help, and this was no where near worth it. Unprofessional and disheartening from start to finish.
Dr Matt Kemsley - Harley Therapy
Joanna Dearden
5-Star
3 months ago
I had an excellent experience of therapy with Ahi, and I achieved exactly what I wanted to in my sessions with her. I also learnt a huge amount about myself, and I believe I’ll continue to benefit from therapy as I move forward in life. Ahi is kind, engaging, and very insightful. She also has an amazing talent for remembering even the smallest things I’d spoken about, so I felt truly listened to. I’m so glad that I came to Harley Therapy and cannot recommend Ahi enough.
Read all reviews

About Dr Matt Kemsley - Harley Therapy

Psychologists

London's prestigious psychotherapy group located in world renowned Harley Street. With some of the UK's most experienced and skilled psychologists, counsellors and psychiatrists working from its premises, they offer support for all issues, from complex conditions to self-development.For affordable and accessible therapy available across the UK and online via Zoom/Skype visit its sister site Harley Therapy Platform.

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