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Dr Matt Kemsley - Harley Therapy Reviews

Rated 4.7 based on 228 Reviews

10 Harley St, London W1G 9PF

Psychologists | London

Published on
January 24, 2024
Last updated
March 13, 2024

Reviews Summary

The reviews for Harley Therapy - Psychotherapy & Counselling present a predominantly positive outlook on the services received by clients. Many clients report effective and transformative therapeutic experiences with various practitioners at Harley Therapy. Therapists such as Yevgeniy, Ahi, Dr. Maria Vella, Michelle, James, Dr. Olena Edwards, Dr. Alexandra Cappai, and Dr. Mahen Jhugroo receive commendation for their professionalism, empathy, and the ability to create a comfortable environment conducive to personal growth. Clients appreciate the tailored approaches to therapy, the sense of being heard and understood, and the acquisition of valuable coping tools and insights. A recurrent theme is the therapists' professionalism and the quality of care offered, leading to significant positive impacts on the clients' lives. However, there is a striking contrast in one review, citing a profound disappointment due to unmet expectations, delayed diagnosis, perceived inattentiveness, and inadequate customer service from front desk staff. This outlier highlights potential areas of inconsistency in the practice's services, which appear to be an exception rather than the rule.

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What Customers Are Saying About Dr Matt Kemsley - Harley Therapy?

Trustguide uses AI to extract key phrases from reviews about Dr Matt Kemsley - Harley Therapy and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Dr Matt Kemsley - Harley Therapy's customers had a positive experience.

Positive
Neutral
Negative

Dr Matt Kemsley - Harley Therapy Ratings

5

As of Based on 228 revies as of Jan 24, 2024

Dr Matt Kemsley - Harley Therapy Score

As of Based on 228 revies as of Jan 24, 2024

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Customer Reviews

As of Mar 13, 2024, 228 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Dr Matt Kemsley - Harley Therapy's publicly available reviews View source

Lucy Green rated Dr Matt Kemsley - Harley Therapy 5 stars
a month ago
Yevgeniy, our therapist, was incredibly helpful. The experience could not have been better. I now feel so much stronger, more secure, and on the right path to go forwards. He had an extremely clever way of making me think about things in a totally new way, and enabled me to uncover aspects of my assumptions that were previously completely hidden from me. I always felt I was in completely safe hands - nothing seemed to phase him, even when the going got tough. I thoroughly recommend him. Harley Therapy as a whole were always efficient and helpful too. Thanks for a great experience.
Shannon Donovan rated Dr Matt Kemsley - Harley Therapy 5 stars
a month ago
I am extremely, extremely disappointed in my experience at Harley Street. I was promised a written diagnosis two weeks after my appointment, and it took two emails reminders from me to finally receive it at the six week mark. When the report came, it was full of inaccuracies, which showed me that the doctor was not really listening during my session. I reached the end and almost had this feeling of, "Is that it? I paid an arm and a leg for this??" Didn't help that the front desk staff where short with me and unhelpful. I came to them in great need and seeking real help, and this was no where near worth it. Unprofessional and disheartening from start to finish.
Joanna Dearden rated Dr Matt Kemsley - Harley Therapy 5 stars
a month ago
I had an excellent experience of therapy with Ahi, and I achieved exactly what I wanted to in my sessions with her. I also learnt a huge amount about myself, and I believe I’ll continue to benefit from therapy as I move forward in life. Ahi is kind, engaging, and very insightful. She also has an amazing talent for remembering even the smallest things I’d spoken about, so I felt truly listened to. I’m so glad that I came to Harley Therapy and cannot recommend Ahi enough.

Frequently Asked Questions About Dr Matt Kemsley - Harley Therapy

How do therapists at Harley Therapy tailor their approach to individual needs?

Therapists at Harley Therapy are reported to have a personalized approach, taking the time to understand each client's unique situation. The reviews highlight the use of various effective therapeutic techniques, and the ability of therapists to adapt these to best address individual challenges and goals.

What kind of therapeutic techniques can I expect to be offered at Harley Therapy?

According to the reviews, Harley Therapy offers a range of therapeutic techniques including EMDR, ADD coaching, and personalized insight-oriented therapy. Clients report positive outcomes from these varied methods, tailored to address specific traumas, challenges, and disorders.

Can I expect timely and attentive customer service when dealing with administrative staff at Harley Therapy?

While therapists receive high praise, there is some inconsistency reported about the customer service from administrative staff. Most reviews do not mention the administrative services, but at least one client experienced delays and perceived inattentiveness, suggesting that while many customers are satisfied, there may be occasional lapses in administrative service quality.

About Dr Matt Kemsley - Harley Therapy

Psychologists

London's prestigious psychotherapy group located in world renowned Harley Street. With some of the UK's most experienced and skilled psychologists, counsellors and psychiatrists working from its premises, they offer support for all issues, from complex conditions to self-development.For affordable and accessible therapy available across the UK and online via Zoom/Skype visit its sister site Harley Therapy Platform.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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