Based on customer feedback, Discount Dance receives a largely mixed sentiment regarding its dance apparel retail services. While some reviewers note positive interactions, especially with staff members like Kara and the broad product selection in Southern California stores, others experience significant issues. Frequent complaints center on delayed shipments, unresponsive customer service, and confusion around operating hours. There are also specific critiques about order processing for schools and international buyers unable to resolve concerns efficiently.
The most common themes in reviews highlight frustration with order management and customer support. Shipping delays, unresolved backorders, and difficulties contacting the company are recurring issues. Positive sentiment is most often related to helpful individual staff and in-store experiences, including product variety and friendliness. These positive notes, however, are overshadowed by systemic concerns expressed across online transactions and phone/email support.
Overall, Discount Dance maintains a reputation that varies by channel; in-person retail encounters in Southern California stores are viewed more favorably than online and phone-based service. While exceptional individual efforts are noticed, considerable room remains for improvement in customer communication and reliable fulfillment. These factors impact the company's standing among dance supply buyers nationwide.
The most common themes in reviews highlight frustration with order management and customer support. Shipping delays, unresolved backorders, and difficulties contacting the company are recurring issues. Positive sentiment is most often related to helpful individual staff and in-store experiences, including product variety and friendliness. These positive notes, however, are overshadowed by systemic concerns expressed across online transactions and phone/email support.
Overall, Discount Dance maintains a reputation that varies by channel; in-person retail encounters in Southern California stores are viewed more favorably than online and phone-based service. While exceptional individual efforts are noticed, considerable room remains for improvement in customer communication and reliable fulfillment. These factors impact the company's standing among dance supply buyers nationwide.
Read more
