Read Destination2 389 Reviews Summary 2025

Karry Dna rated Destination2 1 stars

2 weeks ago

This is some text inside of a div block.

I booked a stay at Titanic Deluxe Lara through Destination2 for myself and my two children. Their price was £300 to £400 lower than some other providers, so I booked. I received a confirmation email and, a few hours later, a travel voucher. Everything appeared to be confirmed and secure. Then, just two days before travel, I received a generic email saying the booking was being cancelled due to a “supplier pricing error.” I was given three options: 1. Switch to Wind of Lara, a lower-grade hotel, at no extra cost 2. Stay at the original hotel but pay an additional £946.65 3. Cancel and receive a full refund The email ended with: “If we do not hear from you by 1pm GMT time on the 10/07/2025, we will opt for the option of cancelling and refunding your reservation in full.” There was no phone call, despite the seriousness of the situation. What if I had missed the email? Two days before travel is far too late to put a holiday into question. It felt negligent, if not outright unlawful. When I contacted them, they repeatedly fell back on their terms and conditions, offering no real support or empathy. I was promised call backs that never came. I explained that I could not afford to rebook without the refund, which they told me would take several working days to process. On the day before travel, I still had no accommodation or refund. I had no choice but to accept the cancellation, and I had to urgently borrow money and rebook somewhere else at the last minute. Destination2 took my money, confirmed my booking, and then cancelled it when it suited them. They left me completely stranded and under enormous stress. Their behaviour felt like a last-minute shakedown, designed to push customers into panic payments. I will never book with this company again. If you value reliability, communication, or basic fairness, I strongly recommend booking elsewhere.

Vas k rated Destination2 1 stars

a month ago

Booked a hotel through Destination2 at 1:35 AM with a clear “free half board upgrade” offer. Confirmation came with no mention of the upgrade. Called them at 9:16 AM the same day, was told to email and request a hold on the booking. Did that at 10:11 AM — no proper response until the next day, and they wrongly claimed I booked a "room only" option. Customer service was slow, robotic, and completely unhelpful. They had plenty of time to fix or cancel the booking but didn’t bother. Filed a Section 75 claim with my credit card to get my money back. Very disappointing experience — wouldn’t recommend.

ollie Babbage rated Destination2 1 stars

a month ago

Simply the worst travel company I've had the displeasure of dealing with!! Don't make the same mistake I did, when seeing their cheap prices pop up against other companies on Trivago, or anywhere else. Unlike other companies, they don't clearly disclose or include extra fees, like resort fees, so easy to get caught out, which is very clearly their intention. Once booked, I had conflicting emails, one stating there was a problem with payment, the other saying "we'll contact you in 3 days with confirmation" (In the mean time I'm missing out on better deals else where) When enquired about the payment issue, I was told nobody could talk to me about it and I'd get a call back as a matter of urgency. I also emailed....no response to either. When the confirmation finally came, I was informed my transfers couldn't be met and to just get a taxi. Once my booking was finally emailed to me and I saw these extra charges I called first thing Monday, as they're closed over the weekend and was told I could not cancel, unless I payed a hefty fee. I then contacted the hotel direct, due to lack of trust and they informed me that the resort fee listed on Destination2 terms wasn't the correct amount and I would actually have to pay more, once again showing their incompetence! I rang to complain and was told they don't except complaints over the phone, but only email, so did that. I listed all my issues with their slow and bizarre methods, but just fobbed me off by not responding to any of my complaints, instead just sending me a link to their terms. This company is well behind the times! They pull the wool over your eyes and they simply have zero customer service, or complaint handling skills! It'll be very interesting to see if they put some time & effort in to responding to this review, because let me tell you, they certainly don't when you're dealing with them directly.