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Debt Blue Reviews

Rated 4.8 based on 4010 Reviews

1125 E Campbell Rd suite 200, Richardson, TX 75082, United States

Financial Services Richardson

Published on
July 1, 2025
Last updated
July 1, 2025

Reviews Summary

Overall, review sentiment for Debt Blue’s debt relief service is overwhelmingly positive, with customers repeatedly highlighting the friendliness, professionalism, and effectiveness of the company’s staff. Specific agents like Mary, Marcus, Di, Beverly, Veronica, Princess U, Rachel, Teneshia E, and Rachel Ortiz are mentioned by name for their patience, knowledge, empathy, and quick responses. Minor initial hesitations are mentioned but are quickly resolved by staff intervention.

Common feedback includes rapid customer service response times, individualized attention to financial concerns, clear communication, and detailed guidance through processes like payment setup or document submission. Customers regularly note affordable plans tailored to their situation and express appreciation for the consistent support and reassurance provided by the team throughout the program’s early stages.

Debt Blue is regarded as a highly reliable and supportive debt management provider, with a strong reputation for customer care and operational transparency. Clients value the accessible staff and appreciate the well-explained, actionable financial strategies offered by Debt Blue’s team.
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What Customers Are Saying About Debt Blue?

customer service is excellent

very friendly and understanding

incredibly knowledgeable and had an amount of patience

very helpful and kind

so helpful to me

superior job

allowed me to get the help I've been needing

very caring and empathetic

remained professional throughout the call

exceptionally helpful, accurate and timely

Trustguide extracts key phrases from reviews about Debt Blue and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Debt Blue's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Debt Blue Ratings

5

As of Based on 4010 revies as of Jul 01, 2025

Debt Blue Score

100%

As of Based on 4010 revies as of Jul 01, 2025

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Customer Reviews

As of Jul 01, 2025, 4010 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Debt Blue's publicly available reviews View source

Ron Mason rated Debt Blue 5 stars
2 weeks ago
These are really nice and helpful people at Debt Blue. First they cut my monthly card payment of several cards down to a fraction of what I was paying. Then they proceeded to settle with the card companies at no additional cost to me. Their customer service is excellent. They keep you informed of all actions taken and are always available by phone. I've never waited more than seconds for a live agent to service my call. Their people are so nice and polite...I'm very satisfied with the service and will recommend.
Jack Ranck rated Debt Blue 5 stars
a week ago
Called and requested a supervisor. Mary called me back within 15 minutes. She answered several questions and directed me to someone who could more easily answer my last question. She was very friendly and understanding. It was a pleasure working with her.
Audrey Baron (Audyssey) rated Debt Blue 5 stars
a week ago
Marcus was on point. Incredibly knowledgeable and had an amount of patience that I'll never understand. 10 out of 10 would recommend! He was so friendly that it genuinely felt like I was talking to a good friend. Someone give that man a hug for me PLEASE!

Frequently Asked Questions About Debt Blue

How responsive is Debt Blue’s customer service?

Debt Blue’s team is consistently reported as highly responsive, with call wait times described as minimal and agents following up promptly on customer inquiries or concerns. Multiple reviewers mention being contacted quickly by supervisors or agents when needed.

Does Debt Blue personalize debt relief plans?

Yes, several reviews indicate that staff members work directly with clients to develop financial plans tailored to their unique situations. Customers mention receiving options that fit their needs rather than standardized solutions.

How does Debt Blue assist with payment setup and documentation?

Debt Blue’s agents provide detailed guidance for initial payment setup and assist clients with uploading or handling necessary documents. Staff offer reassurance and step-by-step instructions to help new clients get started smoothly.

About Debt Blue

Financial Services
Debt Blue provides debt relief and management services to individuals seeking solutions for unsecured debts such as credit card balances. The company operates within the financial services industry by working directly with creditors to negotiate settlements and reduce monthly payments for clients.

The organization functions through a combination of personalized consultations, tailored repayment plans, and ongoing customer support. Communication with clients is primarily handled by phone and online portals, ensuring transparency throughout the debt resolution process. Staff members guide clients through documentation, payment setup, and program milestones.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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