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David Rios Salon & Spa
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David Rios Salon & Spa Reviews Summary

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Hairdressers | Washington, DC

1519 Wisconsin Ave NW, Washington, DC 20007, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about David Rios Salon & Spa?

As of Apr 30, 2024, 429 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of David Rios Salon & Spa's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

really impressed

definitely a great salon

incredibly gifted

never been disappointed

wonderful

Superb salon

most beautiful and warm environment

Enjoyed my time

I'm thrilled

I did not love my experience here

About this report

This report was produced by Trustguide on Apr 30, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 30, 2024
Last updated
April 30, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of David Rios Salon & Spa's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
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David Rios Salon & Spa

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David Rios Salon & Spa's customer reviews analysis

David Rios Salon & Spa has established a reputation for delivering high-quality services in hair care, as evidenced by an array of positive customer reviews. Stylists at the salon, such as Katty, Kristin Burke, Vanessa, Krissy, and David have been highly commended for their skill, dedication, and ability to engage in collaborative consultations with their clients. The salon's ambiance is frequently described as clean with great ambiance, which facilitates an enjoyable experience. However, a recurrent theme is the presence of a price premium attached to these services, which while often justified by the quality, has led to a few instances of dissatisfaction when expectations weren't met—particularly concerning desired haircut lengths. This contrast between satisfaction over stylist expertise and occasional unmet expectations forms the crux of the salon's customer feedback trends.

Positive Feedback

Clients have repeatedly praised the expertise and professionalism of the stylists at David Rios Salon & Spa, highlighting the ability of staff such as Katty, Kristin, Vanessa, and Joshua to deliver exceptional cuts that maintain their style with minimal effort. The stylists' ability to listen and adapt to customer's needs, comprehensive consultations, and the salon's capacity for collaboration between client and stylist stand out as significant positives. These strengths are complemented by the salon's environment, described as beautiful, relaxing, and state-of-the-art, enhancing the overall customer experience. The positive experiences have often concluded with clients expressing their satisfaction with both the process and the end result, feeling that the services were of a value commensurate with the price.

Concerns and Threads

Despite a predominance of positive feedback, there are some critiques that surface in the reviews. Customers have noted instances where their stylist failed to accurately follow haircut instructions, leading to disappointment with the final length and style. Experiences such as an uncomfortable hair wash, with water running down the neck and face, detract from the salon's otherwise high standards. Another notable negative aspect is the perceived inconsistency in pricing; while many customers feel that the salon's fees are justified by the quality received, others have expressed that the cost was not reflective of their outcome. This suggests a need for clarity in communication and consistent service deliverables to justify the premium pricing strategy.

Frequently asked questions about David Rios Salon & Spa

What specialties do stylists at David Rios Salon & Spa have?

Stylists at David Rios Salon & Spa specialize in a range of services, including cutting curly hair with shears, customized cuts, hairstyling, hair highlighting, color services, and offering thorough consultations to game-plan hair resurrections.

Can I expect my haircut to maintain its style over time?

Many clients report that the haircuts from David Rios Salon & Spa stylists tend to maintain their style with minimal effort, looking good no matter the circumstances, indicative of the salon's attention to personalized and practical hair solutions.

Is satisfaction guaranteed at David Rios Salon & Spa?

While the majority of clients leave the salon satisfied and express appreciation for the services, as with any business, there can be instances where a customer's expectations are not fully met. It is advisable to communicate clearly with your stylist to ensure your preferences are understood.

Recent customer reviews and testimonials for David Rios Salon & Spa

David Rios Salon & Spa
Martina Rosen
5-Star
a month ago
Katty is a true master at cutting curly hair. She cuts with shears rather than a razor. I came in last month with a three month old mullet I didn’t asked for but was given anyway, from a totally different salon. Katty spent a very long time consulting with me that day, game-planning my hair’s resurrection. I came back a month later (today) for my first cut. I am really impressed, but not surprised. If you look at Katty’s instagram it’s obvious she’s the real deal. The first pic is what it looked like right after I left David Rios. The second pic is the mess I had right before she fixed it. The third and fourth pics are after I came home and played with it a little. I don’t think I’ve ever been this happy right after a haircut. She’s a gift! Update five days later: this haircut is nothing short of a miracle. My hair was in such an awkward grown out phase of the worst cut I ever had in my life, and then Katty somehow made it look chic, no matter what. Chic when I wake up, chic when I put a little effort into styling it, chic at the end of the day. This woman is SERIOUSLY skilled. She’s the sixth hair dresser I’ve seen since moving to DC and the only one who actually deserves what she charges. And she deserves every penny.
David Rios Salon & Spa
Abigail Gillespie
5-Star
a month ago
Definitely a great salon. Clean with great ambiance, extremely friendly and helpful staff, and high quality service. My only issue was that after 3 appointments, my stylist was not able to get my haircut right. It was just too expensive to not get exactly what I was looking for, especially from a stylist advertised as the best for customized cuts. I would recommend trying it, though!
David Rios Salon & Spa
Michelle Cotter Richards
5-Star
3 months ago
Kristin Burke is incredibly gifted and has consistently given me the best and easiest haircuts I have had! She works with my hair and gives me a cut that somehow always looks good - no matter what I do or don’t do to it! Love the whole team at David Rios as well - always a great experience
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
429
reviews
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