Trustguide floating notification
Get Trustguide AI reviews widget free
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Crystal Travel logo

Crystal Travel Reviews

Rated 4.7 based on 5582 Reviews

Travel Agencies in London

12 Stephen Mews, London W1T 1AH

Published on
August 3, 2025
Last updated
August 3, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Crystal Travel's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

Got a busrning question about ?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

What Customers Are Saying About Crystal Travel?

outstanding assistance with my flight ticket booking

hassle-free booking experience

a breeze!!! Very quick response and communicative!

the best service I have ever had from a travel agent ever

smooth transaction

stress free booking with the help of Joy Wilson

exceptional experience working with Christy

found me a reasonably priced business class ticket

very good, easy and smooth experience

Excellent customer service

Trustguide extracts key phrases from reviews about Crystal Travel and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 03, 2025, 5582 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Crystal Travel's publicly available reviews View source

Pramod Bhoj rated Crystal Travel 5 stars
a month ago
This is some text inside of a div block.
I want to sincerely thank Stella for her outstanding assistance with my flight ticket booking. She was professional, patient, and incredibly helpful throughout the entire process. Her attention to detail and prompt responses made everything smooth and stress-free. Truly grateful for such excellent service!
Nelson m rated Crystal Travel 5 stars
2 months ago
I would like to express my sincere appreciation for the outstanding service provided by Sergio Gomez at Cristal Travel. Sergio was incredibly helpful in booking my flights he took the time to understand my travel needs, presented me with the best available options, and made the entire process smooth and stress free. His professionalism, patience, and attention to detail were evident from the start. He responded promptly to all my questions and ensured I had all the information I needed to feel confident about my travel plans. It’s rare to come across someone as dedicated and efficient as Sergio. Thanks to his excellent support, I had a hassle-free booking experience. I highly recommend Sergio Gomez and Cristal Travel to anyone looking for reliable and professional travel assistance.
Di Berzamina rated Crystal Travel 5 stars
2 months ago
Thank you for assisting us looking for our next holiday. It was a breeze!!! Very quick response and communicative! I would definitely recommend their service. Special mention to Sergio... He went a mile to help us secure the booking, he is always in contact for updates and willing to assist at any point. Amazing service! Keep it up and looking forward to booking our next holiday with Crystal Travel🙂

Reviews Summary

Overall, customer sentiment towards Crystal Travel’s booking service is overwhelmingly positive, with reviewers repeatedly highlighting professional, responsive, and highly supportive staff. Reviewers name agents like Stella, Sergio, Harris, Shirley, Joy, Christy, Ron, Annie, and Sam for their notable dedication, careful attention to detail, and proactive assistance. Customers appreciate smooth booking processes, rapid communication, and staff members’ willingness to address unique travel needs and resolve issues. Common feedback includes transparent and efficient communication, personalized itinerary planning, and assistance with budget-friendly travel solutions. Travelers report that staff go the extra mile to accommodate requests, anticipate potential travel issues, and remain patient in handling booking changes. These themes appear consistently across customers booking flights to locations such as Manila, Dubai, Canada, and Nairobi, underscoring Crystal Travel’s reliability as a travel agency. Taken together, Crystal Travel is regarded as a dependable, detail-oriented travel agency, particularly recognized for its attentive and professional approach to flight booking. Frequent repeat business and recommendations, especially for complex or long-haul journeys, further reinforce its reputation among travelers seeking reliable support in booking trips worldwide.
Read more

Frequently Asked Questions About Crystal Travel

How responsive are the Crystal Travel staff when booking flights?

Staff at Crystal Travel are frequently described as prompt and proactive in responding to customer queries, providing updates, and managing both initial bookings and follow-up requests.

Can Crystal Travel help accommodate special requests or changes after booking?

Yes, reviews detail several instances where agents efficiently helped rearrange flights, accommodate seating preferences, and proactively resolved schedule changes caused by airlines.

Does Crystal Travel offer payment flexibility?

According to customer feedback, Crystal Travel provides the option to pay for tickets in installments for certain bookings, adding flexibility in managing travel expenses.

About Crystal Travel

Travel Agencies
Crystal Travel is a travel agency specializing in booking flights and holidays for customers worldwide. The business operates within the travel and tourism sector, providing in-person and remote (phone and online) travel planning and ticketing services for both new and repeat clients. The company’s operational model centers on individualized service, with staff members assisting clients throughout the booking process. They handle itinerary customization, flight management, and respond to customer queries. Crystal Travel’s workflow features personal support, proactive communication, and adaptability in handling itinerary adjustments and payment arrangements.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
4343804248903687009

How was your experience at Crystal Travel?

Positive sentimentNeutral sentimentNegative sentiment

Top rated companies in Travel Agencies

World Tour Store logo
World Tour Store

Rated 4.1-Star

Paramount Cruises logo
Paramount Cruises

Rated 4.4-Star

Tropical Sky logo
Tropical Sky

Rated 4.1-Star

Holiday Genie logo
Holiday Genie

Rated 3.4-Star

Virikson Holidays logo
Virikson Holidays

Rated 3.7-Star

Oliver's Travels logo
Oliver's Travels

Rated 4.5-Star

LycaFly logo
LycaFly

Rated 3-Star

Camp America logo
Camp America

Rated 4.6-Star

Install Trustguide reviews widget on your website
Trustguide floating notification
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.