Cruise1st Reviews

Reviewers express a largely negative sentiment towards Cruise1st's travel agent services. Common feedback centers on a steep decline in customer support after booking, with many highlighting a lack of responsiveness, difficulty making changes, and high amendment fees. While a few reviews mention positive individual staff members, such as Lesley and Freddie, persistent frustrations about after-sales care and problem resolution are evident.

Recurrent themes include extremely slow or absent customer service when dealing with booking amendments or seeking refunds, especially via telephone. Customers also cite problems with misleading information about cruise amenities and cabin assignments, which directly impacted holiday satisfaction. Some reviews note specific staff by name—both positively and negatively—suggesting experiences are inconsistent and person-dependent. Accessibility concerns and support for disabled travelers are also called out as poorly handled.

Overall, Cruise1st's reputation, based on this selection of customer reviews, is troubled by a poor after-sales experience and communication barriers. While individual interactions with certain agents stand out as positive, the company is generally seen as unreliable for travel planning and support, with recurring issues deterring repeat business. No consistent positive local or regional reputation is established.

Cruise1st is a travel agency specializing in cruise holidays, offering booking services for a wide range of cruise lines and vacation packages. The company serves as an intermediary between travelers and cruise companies, operating primarily through online and telephone channels for bookings and inquiries.

The company manages all aspects of cruise planning, from initial inquiries and deposit collection to booking amendments and after-sales care. Communication with Cruise1st is primarily conducted via email and telephone. The agency handles changes, cancellations, and special requests while coordinating with cruise line partners on behalf of customers.