Cruise118 Reviews

The overall sentiment about Cruise118, based on recent customer reviews, is generally positive, with several reviewers emphasizing excellent service, helpful staff, and smooth booking experiences. Notable mentions include specific employees such as Kym, Daniel, and Emily, who are described as particularly attentive and proactive. Despite many customers reporting satisfaction with pricing and agent assistance, a small but significant number highlight issues, including poor after-sales contact, miscommunication regarding booking benefits, and unhelpful amendment processes, indicating room for improvement in specific operational areas.

Common themes across the reviews include repeated praise for individual staff members, responsiveness, and the ability to resolve complex or time-sensitive problems. Customers value quick communication, the flexibility to handle booking amendments, and the company’s support during unforeseen issues, such as lost baggage. However, some reviewers report challenges with transparency about packages and additional charges or experienced frustration when trying to adjust bookings or contact support post-trip.

Overall, Cruise118 has built a strong reputation for customer service, especially due to the consistent positive interactions with its agents. While a few negative experiences are noted, particularly concerning communication lapses and clarity of included services, the majority of feedback suggests the company remains a reliable option for booking cruises, with a loyal returning customer base. Recent reviews indicate ongoing demand for improvement in after-sales support and amendment handling.

Cruise118 is a cruise agency specializing in booking cruise holidays for individual travelers and groups. The company operates primarily as a travel intermediary, partnering with various cruise lines to provide cruise packages. Bookings are managed via personalized agent consultations, online services, and direct customer interaction.

The company handles customer service and reservations through named representatives, live chat, and amendments teams. Its workflow typically involves initial client consultation, research and selection of packages, organizing additional travel needs such as transfers or special assistance, and post-booking communication. Cruise118 interfaces with both customers and cruise suppliers to coordinate travel arrangements.