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Cruise.co.uk logo

Cruise.co.uk Reviews

Rated 4.3 based on 319 Reviews

Grosvenor House, Prospect Hill, Redditch B97 4DL

Travel Agencies Redditch

Published on
July 28, 2025
Last updated
July 28, 2025

Reviews Summary

The overall sentiment reflected in reviews for Cruise.co.uk’s cruise booking service is highly positive, with customers expressing frequent satisfaction in areas such as staff helpfulness, efficiency, and communication. Several reviewers mention specific staff members by name, attributing smooth bookings and clear advice to their professionalism. Criticisms are rare but include one case of initial miscommunication regarding promotional offers, ultimately resolved by the company.

Common feedback includes praise for knowledgeable, friendly, and responsive sales representatives who offer tailored advice and proactively assist with queries and last-minute needs. Many reviewers highlight the continuity of service from first inquiry to booking, with follow-up from staff noted as a key strength. Efficient problem-solving and the ability to secure competitive pricing are recurring themes, further bolstered by mention of repeat customers using Cruise.co.uk multiple times.

Overall, Cruise.co.uk is regarded as a reliable travel agency for cruise bookings, known in the UK for attentive service, effective issue resolution, and experienced staff. The volume of repeat business and direct recommendations reinforce its positive reputation in the region.
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What Customers Are Saying About Cruise.co.uk?

handled the booking smoothly

always gets us something we are happy with

always received good service

fast and efficient

friendly, professional manner

explained everything very well

Fantastic service

Superb service

absolutely wonderful at her job

makes the whole process easy and efficient

Trustguide extracts key phrases from reviews about Cruise.co.uk and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Cruise.co.uk's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Cruise.co.uk Ratings

4

As of Based on 319 revies as of Jul 28, 2025

Cruise.co.uk Score

90%

As of Based on 319 revies as of Jul 28, 2025

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Customer Reviews

As of Jul 28, 2025, 319 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Cruise.co.uk's publicly available reviews View source

Maynard Davies rated Cruise.co.uk 4 stars
2 weeks ago
Dealt with Tracy over a couple of days when looking for a late autumn cruise. She was great. Worked up a couple of options for me and then handled the booking smoothly. I won’t say quickly as the longest part of the booking was a mandatory statement she had to read. We’ve used Cruise.co.uk several times and not been disappointed
stephanie lovell rated Cruise.co.uk 5 stars
2 months ago
Just booked our third cruise. Our cruise rep Jayne is amazing. An asset to the company. Kind, caring, and always gets us something we are happy with! Goes above and beyond considering we are definitely last minute bookers and drop her emails on a whim 😂 one day we will prepare and book in advance but until then, we are in safe hands! Cruise.co.uk always seems to beat any prices we could get ourselves and is the first place I go to now. Couldn’t be happier. I’m pretty sure if there was any problems too, Jayne and the company would do their best to help. Thank you once again :)
Andy Sharp rated Cruise.co.uk 4 stars
2 months ago
I have dealt with Cruise before, and have always received good service. The operatives are knowledgeable, and offer good advice, talking you through all of the options available. You will stay with the same operative until you have made the booking, then you are passed over to another team, so at least you get continuity with your discussions, rather than having to explain each time you phone.

Frequently Asked Questions About Cruise.co.uk

Can I expect consistent assistance from the same staff member during my booking?

Yes, reviews indicate you will generally deal with the same cruise specialist from start to booking, which helps maintain continuity and avoids repetitive explanations during the process.

How does Cruise.co.uk handle errors or issues during booking?

In cases where booking errors occurred, reviewers noted that the company took responsibility and resolved the issue, including honoring written offers after initial miscommunication.

Are Cruise.co.uk staff knowledgeable about cruises and related options?

Yes, multiple reviews highlight the staff’s deep knowledge of cruise products, ability to explain details clearly, and provision of useful advice tailored to customer needs.

About Cruise.co.uk

Travel Agencies
Cruise.co.uk is a travel agency specializing in cruise holidays. The company works with major cruise lines and helps customers choose, tailor, and book their cruise experiences, including optional extras such as flights, hotels, and transfers. Bookings are handled directly through conversational interactions with travel consultants.

The company operates with a team of dedicated cruise specialists who guide customers from initial consultation to completion of booking. Consultants provide detailed information, manage booking changes, and coordinate additional services as needed. Customer interactions are primarily by phone and email, supporting both planned and last-minute travel arrangements.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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