Creditfix - UK's Leading IVA Provider Reviews

The overall sentiment in customer reviews for Creditfix's IVA management services is highly negative, with reviewers frequently citing serious frustrations such as delayed debt action, lack of communication, and unresponsive or inconsistent support. While a single review mentions a polite and helpful staff member named Martin and another notes that completion paperwork did eventually arrive, nearly all feedback suggests major operational failings and dissatisfaction among clients.

Common feedback centers around significant delays in responding to client queries, processing payments, or finalising agreements—even post-completion. Many reviewers describe poor accessibility via phone or email, unaddressed complaints, confusing or contradictory communication, and issues with account management such as unexpected charges or mishandling of documentation. Communication problems, perceived lack of transparency, and insufficient problem resolution are dominant themes throughout the reviews.

Overall, Creditfix is regarded as unreliable by its IVA clients in the UK, with repeated complaints about their customer support and failure to deliver services as promised. The majority of reviews suggest a lack of consistent professionalism and efficiency, leading to damaged trust and little inclination for repeat business in this region.

Creditfix provides individual voluntary arrangement (IVA) management services in the financial services industry. The company works with clients looking to address or restructure personal debt by facilitating legal agreements with creditors, often acting as an intermediary to manage negotiations and payment plans.

Creditfix operates primarily through remote channels, including phone and email correspondence. The workflow involves setting up and administering IVAs, liaising with creditors on the client’s behalf, managing ongoing payments, and processing required account and legal documentation. The company’s processes also include periodic reviews, documentation delivery, and account closure activities.