Complete Landsculpture possesses a mix of reviews that casts the company in fluctuating lights of reputation. Critical assessments point to significant customer service issues, such as non-responsiveness and lack of follow-through on warranty claims, particularly following employee turnover. A specific complaint included a drawn-out pool remodel project with warranty concerns left unaddressed. On the positive spectrum, instances of high satisfaction showcase the company's professionalism, quality design, skilled project management, and effective collaboration with vendors. Timely project completion and positive post-service reactions, including emergency responses, contribute to the company's favorable image. The varying experience suggests inconsistency, with customer service being a pivot for satisfaction or dissatisfaction. Overall, while project outcomes and craftsmanship quality are praised, the customer experience is marred by communication and service accountability problems, which appears to influence the company's reputation strongly.
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completed work for a home sale
incredibly professional, responsive
super helpful throughout the design process
the finished product is everything we hoped for
very good service
super-pleased with the dedication
Very professional would recommend
on time and on budget
didn't leave any mess
over promise and under deliver
very disappointed with their service
no longer have trust in this company
