Customer feedback for CCS Collect, a debt collection agency, is overwhelmingly negative, though a minority of reviewers indicate positive experiences with specific staff members. Most reviewers detail issues such as persistent automated calls, difficulty reaching human representatives, and stress resulting from erroneous or disputed debts. Despite this, certain interactions—particularly with employees like Anne and Churbya—are highlighted as notably pleasant or helpful, with customers appreciating their professionalism, active listening, and kindness.

Common themes found throughout reviews include alleged harassment, poor or automated communication, data protection concerns, and reports of being contacted about debts that are either resolved or not owed. Customers also complain about aggressive or unethical tactics and difficulties in getting valid issues addressed or mistakes corrected. A few incidents reference possible mishandling of personal information and a lack of clear investigation into disputes involving third parties such as HMRC or Sky.

Overall, CCS Collect’s reputation among reviewers is poor, with trust and satisfaction compromised by consistently reported operational issues and aggressive contact practices. Exceptions exist where individual staff have made a positive impact, but the prevailing sentiment points to significant concerns among individuals approached by the agency in the UK debt collection sector.

CCS Collect is a debt collection agency that operates within the financial services industry. The company undertakes the recovery of overdue debts on behalf of organizations such as HMRC, telecommunications firms, and utility providers, usually by contacting individuals via text, phone, email, and written correspondence.

CCS Collect manages debts primarily by automated communication and follow-up, directing customers to settle outstanding balances through their payment channels. Staff handle some cases directly by phone, offering advice and support in resolution. The firm often interacts with both debtors and third-party companies to clarify or confirm account details.