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ClearChoice

ClearChoice Reviews Summary

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Englewood 80111 US

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about ClearChoice?

As of Mar 13, 2024, 47 customers have reviewed this business and rated it 2.9 Star out of 5. Trustguide conducted an in-depth analysis of ClearChoice's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 18, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of ClearChoice's customers had a positive experience.

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ClearChoice's customer reviews analysis

Examining the compilation of reviews for ClearChoice, the company exhibits a polarizing reputation, with customer experiences swinging from highly satisfactory to seriously disappointing. A consistent praise across satisfied customers is directed towards the professionalism, kindness, and attentiveness of certain staff members and dentists, with particular offices receiving commendations for exceptional service. These positive testimonials often align with the higher cost of service, with customers feeling that the investment was worth the personalized care and results received. On the contrary, there is a recurrent theme of dissatisfaction concerning communication issues, financial transparency, and administrative practices, with some customers lamenting unexpected charges and difficulties in securing refunds. Additionally, concerns are raised regarding the medical implications experienced by some patients, alongside critiques of the company's staffing and responsiveness to customer needs. These contrasting accounts generate an image of a company that can deliver high-quality dental solutions, but not without a risk of potential drawbacks that might significantly impact customer satisfaction.

Positive Feedback

The positive feedback for ClearChoice highlights a number of commendable attributes according to customer testimonials. First and foremost, the professionalism and compassion emanating from staff and dental practitioners are recurrently noted, underscoring a customer-centric approach in some of their facilities. Patients have expressed satisfaction with the thoroughness and quality of the dental work performed, including complex procedures like Zirconia Arch replacements. There is a recurrent acknowledgment of the expertise and dedication of specific dental practitioners and team members who are praised for their exceptional care. Moreover, some patients consider the expense a worthwhile investment for the alleviation of chronic dental issues and the improvement in the quality of life that the dental solutions offered by ClearChoice provide. These positive experiences appear to regard the company as a provider of premium dental services, with the outcome justifying the cost for those customers.

Concerns and Threads

The criticisms levied against ClearChoice raise serious concerns regarding several aspects of their business practices and customer service. Notably, a troubling number of customers have reported poor communication, culminating in frustration and a feeling of neglect, especially during post-operative care. In addition, there seems to be an issue with financial transparency, with customers unexpectedly incurring charges they were not informed about upfront, including high deposits and additional fees for consultations initially thought to be free. Medical complications due to dental work not meeting patient needs, especially for individuals with specific health concerns like diabetes, add to the already pressing grievances. Staff turnover, described toxicity in the workplace, and issues with scheduling further punctuate the complaints, painting a picture of internal dysfunction that can significantly impact patient care and outcomes.

Frequently asked questions about ClearChoice

Is the cost of services at ClearChoice higher than average, and if so, is the higher cost justified by the service provided?

According to customer reviews, the cost at ClearChoice can be higher than average. Some patients believe the expense is justified by the quality of care and outcomes they receive, particularly when it comes to complex dental procedures; however, others argue that the cost is not reflective of the service experienced, citing hidden fees and financial policies not being transparent.

What should prospective customers be aware of regarding refunds and additional fees at ClearChoice?

Prospective customers should approach financial agreements with ClearChoice cautiously. Reviews indicate that additional fees for services, such as consultations and scans, may be incurred unexpectedly. It is also important to be aware of the refund policies, as some customers have noted challenges and delays in receiving refunds after cancelling services.

Have patients reported any post-operative complications with ClearChoice dental procedures?

Some reviews do mention post-operative issues, including complications with the surgical components like screws, and challenges in obtaining adequate post-operative care and pain management. These experiences, however, are not universal and may vary by individual and location.

Recent customer reviews and testimonials for ClearChoice

ClearChoice
KIRK FLETCHER
1-Star
2024-01-14 21:56:45 +00:00
Horrible had nothing but problems with Clearchoice since day #1!. COMMUNICATION IS SO, SO BAD!! And now I have a Screw that has failed from my Surgery and they now need to do surgery yet again and a bone graft and it's like pulling teeth arguing to get them to give me my pain medicine for after the surgery for the pain I will be in!. NEVER again would I go to clearchoice you couldn't pay me!. I wish I would have went elsewhere!. Also they charge far to much money compared to many others who do the same work and treat you The Customer BAD for the kinda money paid!. 32 Thousand Dollars I paid and I have been treated like trash!. The Surgeon Dr. Toffee is absolutely THE WORST this is The White Marsh CLEARCHOICE in White Marsh, Maryland (BALTIMORE) btw. OH THEY ARE ALWAYS low staffed as well and ALWATS BEHIND!. And the Surgeon only comes in 1 or 2 says a week and that's it which is RIDICULOUS! And he NEVER returns his Customers phone calls NOT ONCE!.
ClearChoice
Ànthony Mcgahee
1-Star
2024-01-16 04:46:06 +00:00
Clear choice wow there’s so many things I can see bad about clear choice but I won’t say anything bad just the truth I went in for free consultation end up charging me $1000 then they take you in exam he usually charges it is they charge you for it never tell you about a credit reports I comes with it and re-finance for your second phase once the second phase get done you got to go to another phase all in all it has caused me medical problems I went from weighing 278 pounds now at 180 pounds just because I cannot eat with big teeth has really messed up my health history and I am a diabetic I need to eat can’t chew they don’t give you back teeth until the second phase comes in where you have to pay more money but they never lie. You do Leave with fake teeth.
ClearChoice
K Sullivan
1-Star
2023-12-10 04:09:27 +00:00
I went in to get a free consultation. It cost me $1000 to get a cat scan then came the free consultation. Clear Choice representative told me the cost for four implants would be $27,800. Let’s see? What can you get for $27,800? How about a good used car! I am not going to pay for a good used car to be implanted in my mouth. You see all those people on the commercials saying “ it’s the greatest choice I made”. The reason why they say that is because all their dental was done for free as a result of them doing the commercial. I am going back to Washington Dental where you can get implants done for a fraction of the cost that Clearl Choice charges. It should be criminal what American Dentist charge
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Overall Rating

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Overall Rating
2.9
/5
47
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