Upon evaluation of the current customer reviews for Classic Collision, the company's reputation appears to be a blend of both satisfaction and dissatisfaction. One prevalent issue concerns the accuracy and quality of the repairs, particularly color mismatching in paint jobs, improper installation of parts, and oversight in post-repair quality checks (e.g., unresolved electrical issues). Additionally, communication flaws are evident, including a lack of transparent payment methods and notification of additional charges, which contributes to customer frustration. Moreover, some customers experienced delays in service completion. On the other hand, there are also positive reflections; certain individuals report exceptional customer service, fast and detailed repair work, and staff going the extra mile to provide convenience and support, thus balancing the company's overall reputation to some extent.
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