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A.O.K. Auto Body & Glass Inc.

A.O.K. Auto Body & Glass Inc. Reviews Summary

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Car Body Shops | Philadelphia, PA

1330 Washington Ave, Philadelphia, PA 19147, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about A.O.K. Auto Body & Glass Inc.?

As of Mar 13, 2024, 135 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of A.O.K. Auto Body & Glass Inc.'s publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 29, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of A.O.K. Auto Body & Glass Inc.'s customers had a positive experience.

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A.O.K. Auto Body & Glass Inc.

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A.O.K. Auto Body & Glass Inc.'s customer reviews analysis

Upon analyzing the latest customer reviews for A.O.K. Auto Body & Glass, the overall company reputation emerges as decidedly positive. The feedback recurrently lauds the high-quality repair work, with numerous clients asserting that their vehicles were restored to a 'like new' condition, with some even comparing the results to factory-level standards. Customers consistently commend the professional and friendly staff, highlighting an excellent service ethos throughout the company. Tim, presumably a front-office staff member, is frequently mentioned by name, indicating strong, personalized customer engagement. The provision of automatic progress updates and punctuality in completing work further contribute to the clientele's satisfaction. Notably, the clientele also appreciates the additional touches such as car cleaning, and the consideration shown to them by assisting with tasks like navigating traffic when leaving the shop.

Positive Feedback

Positive customer experiences at A.O.K. Auto Body & Glass are characterized by several core aspects. Exceptional service quality is prominently acknowledged, with customers reporting thorough and detailed repairs that leave vehicles in excellent condition. The proficiency of the staff plays a significant role, noted in their courteous, professional demeanor and their willingness to go above and beyond in customer service, including comprehensive vehicle cleaning. The shop seems to excel in communication as well, with clients particularly valuing the regular updates and responsive engagement, relieving much of the stress commonly associated with auto repair. Another notable positive is the shop's ability to deliver on time, respecting the schedules and commitments of their clientele.

Concerns and Threads

The reviews provided show an overwhelming positive response, and there are no explicit negative experiences cited amongst the recent feedback. This absence implies either an exceptionally high level of service that mitigates typical customer grievances or a possible selection bias in the reviews at hand. Given this limitation, a lack of negative aspects reported does not categorically suggest they do not exist, but rather that they are not represented in this particular subset of customer feedback.

Frequently asked questions about A.O.K. Auto Body & Glass Inc.

What kind of auto body and glass services does A.O.K. Auto Body & Glass provide?

A.O.K. Auto Body & Glass offers a range of services including body and trim work, painting, and auto glass repair. They handle both minor and major repairs and are skilled in restoring vehicles to a like-new condition.

How does A.O.K. Auto Body & Glass handle communication with clients during repairs?

The shop places a strong emphasis on client communication, providing automatic updates via email and staying inclusive throughout the repair process. They are praised for their responsiveness and the clarity of information they provide.

Do customers need to follow up for post-repair issues at A.O.K. Auto Body & Glass?

Based on customer feedback, A.O.K. Auto Body & Glass appears to be very responsive to post-repair inquiries and issues. They have been reported to assist with additional fixes, such as leaks, at no extra charge, suggesting a commitment to long-term customer satisfaction.

Recent customer reviews and testimonials for A.O.K. Auto Body & Glass Inc.

A.O.K. Auto Body & Glass Inc.
Taylor Scahill
5-Star
5 months ago
Took my car here after having an accident on the turnpike. I could not have had a better experience with getting repairs done. The service was excellent, my car is good as new. The team really went above and beyond with cleaning the car and ensuring everything was done perfectly. Service was personable and the owner was great to work with. Will definitely return for any future auto needs.
A.O.K. Auto Body & Glass Inc.
Mi Ke
5-Star
a year ago
I was very impressed with the turnaround time. My car looks like I just got it off the lot. Very professional and friendly staff! I would highly recommend them to anyone who needs auto body repair.
A.O.K. Auto Body & Glass Inc.
Sierra Uqdah
5-Star
2 years ago
The repairs done to my car made it look like it just came out of factory production!!! The guys at the shop worked so well communication and updates are a big thing for me and I was included in the entire process. From ordering parts to painting and assemble time. Two weeks of extensive labor and I’m back on the road. I can not thank AOK enough! Please visit this body and glass shop you will not be disappointed. Thank you to everyone who had a part in working on my car and getting me and my family back on the road. Service: Body & Trim
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Overall Rating

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Overall Rating
4.8
/5
135
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