Chisholm Hunter Reviews

Overall sentiment for Chisholm Hunter’s jewellery service skews positive, with reviewers frequently noting exceptional staff attentiveness and professionalism. Shoppers repeatedly acknowledge team members by name, such as Ziyue, John, Usha, Hiba, Cassiel, and Amber, emphasising authentic connections and genuine guidance through the purchase process. However, there are isolated negative experiences mentioning poor customer service, lack of transparency in handling repairs, and communication issues with online orders.

Common feedback includes extensive praise for helpfulness, patience, and a non-pushy sales approach. Reviewers highlight clear communication, informative guidance, and thoughtful gestures like refreshments during visits. In-store service at the Manchester and Leeds branches consistently stands out, especially staff knowledge and friendliness. Nevertheless, concerns about after-sales support, delayed deliveries, and one report of staff providing misleading warranty information affect perceptions for high-value purchases.

Chisholm Hunter is regarded as a reputable jeweller in Manchester and Leeds, recognised for its staff’s professionalism and their ability to foster a welcoming environment. Compliments outnumber complaints and several reviewers endorse returning for future purchases. The store’s challenge is to ensure consistency in follow-up service and transparency to strengthen trust in the North West region.

Chisholm Hunter operates as a jeweller, offering a selection of luxury watches, engagement rings, and fine jewellery. The company serves customers both in physical retail branches and through its online platform, targeting high-value acquisitions and special occasion purchases.

Its operations are structured around personalised, in-person consultations where staff guide customers through product choices and offer advice. The company also handles online transactions and supports warranty repairs and claims, coordinating with brands as needed. Processes include in-store service, follow-up support, and communication regarding orders and servicing.