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Chicago Entertainment Agency

Chicago Entertainment Agency Reviews Summary

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Entertainment Companies | Chicago, IL

1609 W Belmont Ave, Chicago, IL 60657, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Chicago Entertainment Agency?

As of Mar 13, 2024, 7 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Chicago Entertainment Agency's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 3, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Chicago Entertainment Agency's customers had a positive experience.

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Chicago Entertainment Agency's customer reviews analysis

The overall reputation of Chicago Entertainment Agency, LLC (CEA) is largely positive, anchored by numerous instances of client satisfaction with its services and staff. The feedback indicates that CEA effectively promotes its clients through various channels like social media, newsletters, and their website, contributing to significant exposure and opportunities including large festival gigs. A recurring theme in the positive reviews is the high quality of communication and the professionalism of the CEA team; clients find them responsive and praise the sound quality and production of their events. Conversely, there is an instance of negative feedback regarding a lack of booking and poor communication, which suggests that not all experiences with CEA meet expectations. This element, although isolated in the provided reviews, is an important factor to consider and may indicate inconsistencies in service delivery or client experience.

Positive Feedback

Key positive aspects of customer feedback for CEA center around the significant promotion and exposure opportunities provided for their clients. Bands like The Buzz Worthys highlight being featured in multiple marketing outlets including social media, which has led to opening for national acts at large festivals. The professionalism and reliability of the CEA staff also stand out. Customers commend the quality of communication and the personal attention they have received, with mentions of staff members by name indicating a strong relationship. Additionally, the organization is recognized for delivering excellent caliber talent and production standards with an emphasis on sound quality that appears to surpass that of other event production coordinators.

Concerns and Threads

Despite the abundance of positive experiences, the reviews reveal a negative aspect concerning CEA's inability to secure bookings for at least one client. The lone negative review mentions unresponsiveness to emails and calls, conveying dissatisfaction and a sentiment of neglect. This highlights a potential weakness in the agency's operations where some clients may experience poor customer service and could perceive the service as lacking value, especially in light of the monthly fees. This inconsistency indicates that while many have had highly positive outcomes with CEA, there is a risk for prospective clients that their experience could mirror this unmet expectation.

Frequently asked questions about Chicago Entertainment Agency

How effective is CEA in promoting new clients and what kind of opportunities can be expected?

CEA is known for effectively promoting clients across various platforms such as social media, newsletters, and their website. Clients can expect increased visibility and potentially significant opportunities such as performing at large festivals.

Is the team at Chicago Entertainment Agency responsive to their clients' needs?

Based on customer feedback, the team at CEA, including specific mentions of staff members, is appreciated for their responsiveness and professionalism. However, there has been an isolated report of communication issues.

What kind of feedback is there regarding the sound and production quality at events coordinated by CEA?

Feedback positively highlights CEA's impeccable production and excellent sound quality at events, with many clients considering it among the best in event production coordination.

Recent customer reviews and testimonials for Chicago Entertainment Agency

Chicago Entertainment Agency
Chris Paxhia
5-Star
2 years ago
My '90s cover band -- The Buzz Worthys -- joined CEA with very realistic expectations about 2 years ago. So much so, that we initially wrote off the monthly cost as just "promotional expenses". However, CEA has not only met, but exceeded our expectations. First off, we were featured multiple times on their social media, in their official newsletter, and even on the home page of their website. Ultimately, this relationship led to a huge opportunity with their parent company -- Star Events -- opening for one of our favorite national bands at a huge festival. What makes CEA (and Star Events) so amazing is the people. Molly, Jessie, and Mirella have all been amazing and always return your email or call despite how busy they are. Now don't get me wrong, no band can succeed without talent and persistence, but if you have talent and you believe in your band, CEA is a great partner and well worth the investment. We look forward to many more shows in the future.
Chicago Entertainment Agency
Daniel Cronson
5-Star
a year ago
CEA is a top notch entertainment provider. I have spent years working with them and they always deliver quality contracts with excellent communication and personnel employed in their organization.
Chicago Entertainment Agency
Sam Fazio
5-Star
2 years ago
CEA is great to work with. Excellent caliber of talent and impeccable production. Best sound of any event production coordinators around. I’m very honored to work with such a professional company.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
7
reviews
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