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Chelsea Piers Fitness
Chelsea Piers Fitness

Chelsea Piers Fitness Reviews Summary

Gyms | New York, NY

What do customers say about Chelsea Piers Fitness?

As of Jan 19, 2024, 250 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 19, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
250
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Chelsea Piers Fitness's customer reviews analysis

Chelsea Piers Fitness appears to generally have a strong reputation among its clientele, particularly in regards to its exhaustive range of facilities and picturesque location, with views that enhance the workout experience. The natural light, view of the Statue of Liberty, and amenities such as the indoor track, pool, and various sporting courts are frequently lauded. Distinctions are also made between Chelsea Piers Fitness and its competitors, noting superior facilities and workspace availability as a key differentiator. However, there's a clear trend concerning price dissatisfaction and a perceived decline in value for money, with several mentions of price hikes not being justified by the service or conditions provided. There are recurring criticisms about customer service and management quality, which point to potential issues in staff training or engagement. Negative experiences related to the gym's atmosphere, specifically the temperature control, and an incident of harassment are also significant and impact the establishment's reputation.

Positive Feedback

The positive customer feedback for Chelsea Piers Fitness emphasizes several key attractions, particularly the impressive range of facilities. The gym offers an array of activities and sports, including rock climbing, volleyball, swimming, and even sun decks, catering to diverse fitness interests. The architecture and design contribute significantly to user satisfaction, with the light and airy gym environment, high ceilings and ample natural light drawing consistent praise. Furthermore, the location and its views, particularly of the river and Statue of Liberty, are mentioned as motivational factors for returning to the gym. The inclusion of workspace amenities such as quiet booths and a seating area with reliable Wi-Fi illustrates a thoughtful consideration for modern lifestyle needs. Private bike storage and the general upkeep of the locker rooms, including the sauna and steam room, add to the list of conveniences appreciated by the members.

Concerns and Threads

Among the negative feedback, several issues stand out. Pricing concerns are at the forefront, with complaints about annual price increases that seemingly do not correspond with improvements in the facilities or services. Comparisons with competitor pricing point to dissatisfaction with Chelsea Piers Fitness's value proposition. Customer service and management attitudes are repeatedly criticized, signaling a disconnect between staff and member expectations. Issues with temperature control creating discomfort alongside the quality of amenities in the locker room indicate potential neglect in maintaining the premium experience patrons originally invested in. Specific instances of unprofessional behavior by staff and customer harassment raise alarms about the inclusiveness and safety of the gym environment.

Frequently asked questions about Chelsea Piers Fitness

What types of facilities does Chelsea Piers Fitness offer?

Chelsea Piers Fitness is known for its wide range of facilities, including an indoor track, boxing ring, volleyball, basketball, swimming pool, sauna, steam room, rock climbing, sand volleyball, sun decks, and a co-working space with Wi-Fi.

How does Chelsea Piers Fitness compare to other gyms like Equinox in terms of facilities?

Members who have experienced both Chelsea Piers Fitness and Equinox tend to prefer the former for its broader range of facilities and activities, and the workspace options that are not offered by Equinox.

Are there concerns related to the pricing or value for membership at Chelsea Piers Fitness?

Yes, a theme in the feedback suggests dissatisfaction with the gym's annual price increases, which some members do not feel are justified by corresponding enhancements to services or facilities.

Recent customer reviews and testimonials for Chelsea Piers Fitness

Chelsea Piers Fitness
Max Goodstein
5-Star
9 months ago
By far the best gym I have ever been to in Manhattan! Immaculate facilities, tons of equipment, extraordinarily well-kept and fresh-looking locker room with an excellent sauna and steam room. However, what sets this place apart from the rest is the atmosphere and environment in the gym. It’s light and airy, with high ceilings and windows that let in tons of natural light, looking out to the river. Since it’s on a pier, you can even see the Statue of Liberty down the bay. It motivates me to come back every day. The sheer amount of activities here is mind-blowing, from the indoor track, boxing ring, volleyball, basketball, and pool. Even the stretching area is excellent, with the artificial turf. The cafe seating area can double as a coworking space with Wi-Fi and views looking south down the river. The coffee in the cafe is even good! They also offer a private locked bike storage area in the garage included in the membership. I can not say enough good things about this gym.
Chelsea Piers Fitness
Daria Dubois
5-Star
4 days ago
I considered Equinox vs Chelsea Piers and Equinox is so far behind on the facilities! I know it is a bit off the usual way, but if you want to just just pick up weights but also have fun, CP is so much better! They have endless facilities of rock climbing, basketball, my fav sand volleyball, swimming pool, saunas, kickboxing, running track around the entire space, sun decks.. and even better they also have classes for all types of sports! In addition, for me the deal breaker was when I realized that Equinox didn't have working space. The CP has quiet booths and huge seating area where you can work with a really good wifi.
Chelsea Piers Fitness
Unique Stewart
5-Star
2 weeks ago
Terrible place, would not recommend. The owners and management are absolutely terrible. The gym is Cold all winter and hot all summer. And the price increases every year. Juicebar is just not good. Near equinox prices yet, less than half the locations of equinox lifetime or tmple. Big space though.
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About Chelsea Piers Fitness

Gyms

Big complex with an indoor pool & track, sports courts, waterfront sundecks & a cafe, by membership.

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