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Capital Cars Reviews

Rated 4.1 based on 3053 Reviews

93-101 Gorgie Rd, Edinburgh EH11 1TE

Taxis Edinburgh

Published on
April 5, 2024
Last updated
June 16, 2025

Reviews Summary

Overall, customer reviews for Capital Cars taxi service in Edinburgh are overwhelmingly positive. Reviewers frequently praise the service for its punctuality, clean vehicles, helpful drivers, and ease of booking. Many note reliable arrivals even during heavy traffic and mention the convenience of direct drop-off at airport taxi ranks. Very few criticisms or negative experiences are expressed, and the tone across feedback remains consistently favorable.

Frequent themes in the feedback include punctual arrivals, friendly and professional drivers, and straightforward booking processes. Customers highlight smooth communication, with some mentioning confirmation texts and updates. Several reviewers particularly appreciate drivers’ willingness to go the extra mile, such as assisting people with disabilities or ensuring comfortable rides. The Edinburgh location appears to benefit from local driver expertise and reliable scheduling.

Based on these insights, Capital Cars has built a strong reputation in Edinburgh for dependable and customer-oriented taxi services. Trust signals such as repeat business, strong recommendations, and personalized driver interactions further bolster confidence for customers seeking hassle-free, quality local transport.
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What Customers Are Saying About Capital Cars?

arrived exactly on time

easy to use and book

we weren't disappointed

driver was very pleasant and polite

driver was fantastic! So friendly

Drivers on both journeys were great

on time and gave updates!

driver was very chatty

download the app as we're on holiday

Lovely driver helped an old lady

Trustguide extracts key phrases from reviews about Capital Cars and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Capital Cars's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Capital Cars Ratings

5

As of Based on 3053 revies as of Apr 05, 2024

Capital Cars Score

100%

As of Based on 3053 revies as of Apr 05, 2024

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Customer Reviews

As of Jun 16, 2025, 3053 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Capital Cars's publicly available reviews View source

Tony McAlinden rated Capital Cars 5 stars
6 days ago
Pre booked taxi for an airport trip arrived exactly on time despite awful traffic, car was spotlessly clean and the driver excellent. Another advantage of using Capital Cars is getting dropped directly at the taxi rank a very short walk from departures. Will definitely use again.
Kate Hopkins rated Capital Cars 5 stars
a week ago
Really easy to use and book, never had a bad driver. Usually pretty good availability even at peak times if you book a bit in advance.
Mary Freeman rated Capital Cars 5 stars
a week ago
We visited central Edinburgh for several days having left our car on the outskirts. We needed a taxi to return at 8.30 in the morning, I rang at 8 and it arrived at 8.15. A local, my brother, recommended the service, and we weren't disappointed. A lovely friendly driver who helped us to where my car was parked. Brilliant service.

Frequently Asked Questions About Capital Cars

Are Capital Cars drivers punctual and reliable?

Yes, multiple reviews highlight that Capital Cars drivers consistently arrive on time, even during periods of heavy traffic. Customers report reliable service for both scheduled and short-notice bookings, especially for airport transfers.

Is booking with Capital Cars straightforward?

Yes, customers frequently mention that booking is easy through both phone and app. Confirmation texts and arrival calls are part of the process, making the experience simple and transparent.

Do drivers at Capital Cars assist with passenger needs?

Yes, reviews note that drivers are friendly and helpful, providing assistance with luggage and offering support to passengers with additional requirements, such as elderly travelers or those needing extra support.

About Capital Cars

Taxis
Capital Cars is a taxi company that provides private hire and airport transfer services in Edinburgh. The business offers transport for individuals and groups, and operates through bookings made by phone, online, or via a mobile app. Core services include city rides and scheduled transfers to travel hubs.

The company operates by pre-booking rides in advance, dispatching a clean and well-maintained vehicle with a dedicated driver for each booking. Drivers assist with luggage and navigation, and communication includes confirmation texts and phone calls prior to arrival. The service prioritizes punctuality and customer assistance throughout the transport journey.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.