A comprehensive analysis of recent reviews for Capital Cars reveals a generally favorable reputation, marked by commendable service and professional drivers. Customers frequently praise the drivers for being helpful, friendly, and accommodating with luggage, which contributes to an overall positive travelling experience. Nonetheless, there are indications of recent lapses in service reliability, such as late arrivals that contrast with the company's previously consistent track record. Notably, the friendly and well-informed phone staff, timely pick-ups, and quick transports despite local traffic are recurrent positive themes. Conversely, the inability to guarantee reserved vehicle types, issues with pricing transparency, and communication regarding service confirmation are emerging as areas in need of attention to maintain their commendable status.
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