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Capital Cars
Capital Cars

Capital Cars Reviews Summary

Taxis | Edinburgh

What do customers say about Capital Cars?

As of Apr 05, 2024, 2265 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 5, 2024
Last updated
April 5, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
2265
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Capital Cars's customer reviews analysis

A comprehensive analysis of recent reviews for Capital Cars reveals a generally favorable reputation, marked by commendable service and professional drivers. Customers frequently praise the drivers for being helpful, friendly, and accommodating with luggage, which contributes to an overall positive travelling experience. Nonetheless, there are indications of recent lapses in service reliability, such as late arrivals that contrast with the company's previously consistent track record. Notably, the friendly and well-informed phone staff, timely pick-ups, and quick transports despite local traffic are recurrent positive themes. Conversely, the inability to guarantee reserved vehicle types, issues with pricing transparency, and communication regarding service confirmation are emerging as areas in need of attention to maintain their commendable status.

Positive Feedback

Customer experience with Capital Cars is predominantly marked by positive feedback, emphasizing the courteous, friendly nature of the drivers, which often enhances the overall service perception. Timeliness appears to be a strong suit, with drivers arriving early or on time, ensuring customers reach their destinations promptly. Further affirming their service quality, the company has been recognized for accurate booking processes, providing clear communication through the phone staff, and ensuring quick pick-up services. Additionally, the affordable fare rates add to the company's commendable reputation, making it a favored choice for those seeking value for their investment in transportation.

Concerns and Threads

Despite many positive experiences, there are notable concerns regarding the reliability and consistency of Capital Cars' services. Some customers have encountered issues with late arrivals, which deviates from their previously established reliability and can significantly inconvenience customers with time-sensitive schedules. Moreover, the inability to deliver on a pre-booked vehicle type can lead to frustration and inconvenience, as highlighted by a customer left uncertain about the arrangement for a larger pre-booked vehicle. Pricing discrepancies involving promised discounts not being applied also mar the overall experience, leaving customers waiting for resolutions and questioning the company's transparency in pricing.

Frequently asked questions about Capital Cars

Can I rely on Capital Cars for timely pickups?

Most customers report punctual service with early or on-time pickups. However, some recent feedback suggests there can occasionally be delays. As such situations may arise, it is advisable to book with some buffer time for critical appointments.

Are the drivers at Capital Cars professional and courteous?

Customer reviews frequently commend drivers for their professionalism, friendliness, and helpfulness with luggage, suggesting a high level of driver etiquette and customer service.

How does Capital Cars handle special vehicle requests, like booking a larger vehicle?

While customers can request specific vehicle types like a 7-seater at the time of booking, recent experiences indicate that such requests cannot always be guaranteed. It's recommended to confirm specific vehicle availability closer to the travel date.

Recent customer reviews and testimonials for Capital Cars

Capital Cars
Melanie Gilding
5-Star
2 weeks ago
Driver was excellent. Super helpful, friendly, helped with my cases. Very happy with the service and will use Capital again. Not sure of driver's name, but his little granddaughter is called Amor! Great service. Thank you. 😊
Capital Cars
S Mbanks
5-Star
3 weeks ago
Chap arrived early and was just finishing his lunch. Was happy to take instructions on the route (I knew there were temporary traffic lights on the main route in). He was polite and chatty. Got here early too. Many thanks
Capital Cars
CMackenzie
5-Star
2 weeks ago
This place aways used to be my go to taxi company. For years, not once did they ever let me down. In fact, they were so good that they often arrived early and I have met many a lovely taxi driver from this firm. However, this is no longer the case. On the last two occasions, my taxis have been late. The last taxi I booked for 2:30 pm sent me a text confirming it was due to arrive at 14:29. No sign of the taxi and then I was informed that there were no taxis in the area and it could be up to twenty minutes late. I can no longer rely on this company in the way that I used to which is a real shame. If you plan on using this company, please be aware that this is now an issue in terms of lateness and unreliability. I very much hope this company gets its act together and goes back to being the excellent service it used to provide.
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About Capital Cars

Taxis
Taxi business coverng whole of Edinburgh.
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