The overall reputation of Capelli Salon appears to be particularly strong based on customer feedback, with numerous reviews reflecting high satisfaction with services provided. The salon's stylists, especially Erika and Ana Maria, are frequently praised for their professionalism, talent, and ability to deliver satisfying results, including cuts, colors, and additional treatments like hair masks. Clients note the personal attention given by stylists who are engaged and responsive to their preferences, suggesting a tailored experience. The clean and modern environment contributes positively to the customer experience. However, there is a troubling instance of a reported staff dispute leading to an employee's dismissal, which has affected at least one customer's perception of the salon negatively, indicating potential concerns with staff management. Additionally, one review notes poor hygiene practices. While positive experiences are prevalent, the negatives require attention to maintain the salon's overall positive image.