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Capelli Salon Reviews

Rated 4.3 based on 183 Reviews

19177 Preston Rd Suite 165, Dallas, TX 75252, United States

Hairdressers | Dallas, TX

Published on
April 30, 2024
Last updated
May 16, 2024

Reviews Summary

The overall reputation of Capelli Salon appears to be particularly strong based on customer feedback, with numerous reviews reflecting high satisfaction with services provided. The salon's stylists, especially Erika and Ana Maria, are frequently praised for their professionalism, talent, and ability to deliver satisfying results, including cuts, colors, and additional treatments like hair masks. Clients note the personal attention given by stylists who are engaged and responsive to their preferences, suggesting a tailored experience. The clean and modern environment contributes positively to the customer experience. However, there is a troubling instance of a reported staff dispute leading to an employee's dismissal, which has affected at least one customer's perception of the salon negatively, indicating potential concerns with staff management. Additionally, one review notes poor hygiene practices. While positive experiences are prevalent, the negatives require attention to maintain the salon's overall positive image.
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What Customers Are Saying About Capelli Salon?

amazing hair cut

genuinely excited to style

beautiful results

hair so shiny

truly being the best

still in awe

excellent customer service

very pleased with the results

very unprofessional

Trustguide uses AI to extract key phrases from reviews about Capelli Salon and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Capelli Salon's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Capelli Salon Ratings

5

As of Based on 183 revies as of Apr 30, 2024

Capelli Salon Score

90%

As of Based on 183 revies as of Apr 30, 2024

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Customer Reviews

As of May 16, 2024, 183 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Capelli Salon's publicly available reviews View source

Savannah Mcwilliams rated Capelli Salon 5 stars
a week ago
I was lucky enough to have the owner do my hair. I know he’s completely booked now and not accepting new clients. This is my second time there. I got an amazing hair cut that falls perfectly around my face and a partial highlight. My hair is the prettiest, lightest blonde ever. He took his time and truly wanted to make sure I was happy. I literally hugged him before I left.
Stefany Gesino rated Capelli Salon 5 stars
5 months ago
Erika is the absolute best stylist, and I cannot recommend her enough. She listens to & is genuinely excited to style her clients. Every time I leave an appointment, I genuinely feel like my hair has never looked better. I even gifted my mom a color, cut & style session with Erika for her birthday. Personally, I’ve been going to her for over a decade and couldn’t fathom going to anyone else! She is beautiful inside and out, and she makes all her clients feel the same!
Alexis Saenz rated Capelli Salon 5 stars
5 months ago
I am very unhappy with the staff at this salon, specifically ANA. She wrongfully fired an employee for no reason. This employee has worked very hard to get to where she is today and it’s unfortunate that she was treated so poorly when she was so passionate about her work. I know she’ll be better off without them but to get called “ghetto” is very unprofessional. I hope y’all take the time to reconsider the staff here as I found them very rude and inconsiderate.

Frequently Asked Questions About Capelli Salon

Are Capelli Salon stylists experienced with current hair trends and techniques?

Yes, Capelli Salon has stylists like Ana Maria who are knowledgeable, friendly, and stay up-to-date with the latest hair trends and techniques, providing clients with high-quality services and tailored recommendations.

Can I book an appointment with the owner for a hair service?

The owner is highly praised for his work, but currently, he is fully booked and not accepting new clients. You may want to consider booking with another stylist or joining a waitlist if available.

Does Capelli Salon offer additional hair treatment services suitable for special occasions?

Yes, clients have indicated that services such as hair masks and hair tinsel are offered, with hair tinsel being particularly popular for summer and special events.

About Capelli Salon

Hairdressers
Best Hair Salon in Dallas - At Capelli Salon provides a wide array of hair services. Our staff and services have placed us in the best of Dallas list multiple times. Known for our precision haircuts, hair extensions, hair color, Balayage, Shiseido Japanese relaxer, Great Lengths Luxury extensions, and keratin treatment amongst many others. Our staff is highly particular and professional managing the locks of some of Dallas's Elites!
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.