Camping World Corporate Headquarters Reviews

We are very disappointed in our purchase experience with Camping World, Concord NC. We chose this specific location (1.5 hours from home) vs one closer to home because they had the two campers we wanted to compare prior to making a decision to buy. Needless to say, this did not mean we needed to purchase from them which is where it all went wrong. From a 5 hour ordeal on the date of purchase to a 4 hour affair the following day when picking up the camper, to lack of communication and refusal to return an item sold with the camper, they could do much better to expedite and enhance the customer experience. Initially they claimed a spare tire was not sold with the 2025 brand new toy hauler camper we purchased only for it to be found stored beneath a bench when the final walk-through was done on the day of pick up. We already knew it did because we’d done our research. Second, when touring the camper, a moon shade unit that goes over the back porch when down was present and comes standard with the camper, yet was suddenly missing on pick up. Again, they claimed it didn’t come with the camper. Again, we reminded them we’d done our research and knew it did. They said they’d get back to us after calling the manufacturer. They did, but claimed the manufacturer said the shade did not come with the camper. Third, we’ve requested to cancel warranties we purchased. After review of the fine print, they just were not the “deal” presented on the sale date and considering our experience and that most warranty work needs to be done by a CW dealership, doing business in the future with CW just isn’t something we want to do. We are well within the contract allowance to cancel the warranties. So then, how has this CW dealership helped us…Well, we’ve placed several phone calls - no call back. We’ve mailed certified letters to both the dealership and the CW Corporate office requesting a refund on the warranties and return of the moon shade - no response. Mind you we’ve provided written proof from the manufacturer that our camper, confirmed with the VIN, came with the shade. We’ve followed up with an email - no response. Perhaps a review will prompt a response? We shall see. I would not recommend anyone purchase from this dealership much less any Camping World. For as large as they are and the “all-American” persona they market, we errantly assumed we’d be in good hands. It’s been disappointing to say the least. Perhaps this review can spare another customer the experience we have had. We can only hope.