Caliber Collision Reviews

What should I do if I am not satisfied with the repair work done by Caliber Collision?

If you are not satisfied with the repair work, it's important to communicate your concerns directly to the service advisor or the management at the Caliber Collision center where your vehicle was serviced. They should be able to address any issues and provide solutions, such as additional repairs or adjustments at no extra cost, depending on the company's service guarantee and your specific circumstances.

How does Caliber Collision handle billing if the actual repair work is less than the quoted price?

Based on customer feedback, Caliber Collision exhibits honesty in their billing practices. If the actual repairs are less extensive than initially quoted, they have been known to adjust the final charge accordingly, which may result in a lower bill for the customer.

Does Caliber Collision provide regular updates during the repair process?

Yes, according to the reviews, Caliber Collision often provides regular updates via text or direct communication from the service advisor. Customers have reported a high level of satisfaction with the level of communication and updated information about the repair process and timing.