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Caledonian Travel

Caledonian Travel Reviews Summary

Rated 4.1 Star based on 696 Reviews

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Overall Rating
4.1
/5
696
reviews
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Good
Average
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Published on
March 14, 2024
Last updated
March 14, 2024

What do customers think about Caledonian Travel?

The aggregation of customer reviews for Caledonian Travel - Glasgow Travel Centre shows that the company generally provides enjoyable and comprehensive travel experiences, often surpassing customer expectations with extra sightseeing and experiences. Drivers are frequently lauded for their knowledge, humor, and professionalism, creating a convivial atmosphere while sharing valuable information about the destinations. Hotels generally seem to satisfy guests with their cleanliness, comfort, and food quality, and offerings such as evening entertainment are appreciated. The communication regarding trip itineraries and included features sometimes appears to fall short, leading to confusion or disappointment. Moreover, issues such as room cleanliness and uncomfortable mattresses reveal certain areas where there is room for service improvement.

Positive Feedback

The dominant positive sentiments from Caledonian Travel customers revolve around the drivers' exemplary service; their knowledge and humor often elevate the travel experience. Additionally, the overall quality of accommodations, including room cleanliness and food selection, has generally met or exceeded expectations with several properties offering entertaining experiences like dance floors. The convenience of having all aspects of the trips planned, including reserved seating and inclusive packages, has also contributed to customer satisfaction. Points of commendation also extend to the additional activities included over and above what was advertised, granting a sense of added value to the travelers.

Concerns and Threads

Despite the largely positive feedback, Caledonian Travel does face criticism. Instances of miscommunication about show tickets and what is included in the travel package have left customers disappointed. On the operations side, some travelers encountered issues with hotel room cleanliness and uncomfortable mattresses, and others noticed a need for renovations. One grievance was directed at the tiresome length of travel to destinations such as Disneyland Paris, suggesting that the travel schedule may benefit from a review to ensure better rest for travelers. Additionally, reports of a 'grumpy' driver underscore the importance of consistent customer service in maintaining a positive reputation.

Frequently asked questions about Caledonian Travel

What has been the experience with Caledonian Travel coach drivers?

Most reviews are positive regarding coach drivers, citing their professionalism, knowledge, and humor as highlights of the trips. However, experiences may vary, with isolated reports of less amicable drivers.

How do customers rate the hotels arranged by Caledonian Travel?

Customers generally rate the hotels as clean, comfortable, and providing good food, with some hotels offering additional amenities such as evening entertainment. There are occasional negative comments regarding room maintenance and comfort.

Is there any entertainment provided on Caledonian Travel trips?

Yes, certain hotels in the travel packages feature evening entertainment, and drivers often contribute to a lively atmosphere through their storytelling and humor.

What are customers saying about Caledonian Travel

Caledonian Travel
A K
5-Star
4 months ago
Just back from an amazing NC500 trip. Besides being a great driver, Danny has an outstanding knowledge of the history, the scenery and has a great sense of humour. Both the Station Hotel in Thurso and the Gairloch Hotel were nice with great food selection at breakfast and dinner. Don't forget your dancing shoes at home as Gairloch Hotel offers evening entertainment and has a dance floor. Unforgettable trip with beautiful scenery. We got much more experiences, visited more places that was advertised and that we hoped for. Thank you for the wonderful trip.
Caledonian Travel
John Joseph Steele
5-Star
2 weeks ago
We Have Just Returned From Our Weekend Mystery Tour To Oban Our Driver Barry Was Brilliant All Weekend Kept Us Laughing And Was Very Friendly Our Hotel In Oban Was Really Nice Room Was Clean And Tidy And We Had A Beautiful Sea View From Our Room Food Was Good Breakfast Was Delicious Entertainment Was Fine Got Everyone Singing We Had A Couple Of Stop-Offs Callander Going Up To Oban And Inveraray Coming Home Had A Couple Of Niggly Things But Not Worth Going On About It Great Hotel And Brilliant And Very Helpful Staff Thank You Caledonian Travel 10/10 John Joseph Steele And Jennifer Campbell Photo 1 At Calendar Photo 2 View From Our Room Photo 3 Our Hotel Photo 4 Us Relaxing Photo 5 Inveraray Jail
Caledonian Travel
Ann Mcabe
5-Star
3 weeks ago
Could not have asked for a better trip caledonian coach was perfect from start to finish we luv our travels with u . However we had a v v grumpy driver sorry to report this but we were not the only ones to say so
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About Caledonian Travel

Travel Agencies
The UK’s leading provider of sensational value, award-winning short breaks and holidays by coach - departing from Scotland, the North East & Yorkshire. Lines open 8am - 8pm 7 days a week. Part of the Caledonian Group.
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