The overall sentiment in recent customer reviews of Cabinets To Go is predominantly positive, but some significant negative experiences impact the company's reputation. Reviewers consistently note attentive and knowledgeable staff, with names like Trent, Henry, and Sandra frequently praised for their patience, expertise, and ability to guide customers through the design and purchasing process. However, several reviews highlight operational missteps, delays, damaged goods, poor communication, and transparency issues, leading to frustration and lost trust.
Frequent positive themes include helpful staff, a wide selection of cabinet styles, sturdy products, and design expertise that allows for customization and cost-saving suggestions. Customers across various locations, including those out of state, commend successful deliveries and value the designers' attention to individual needs. In contrast, some themes from critical reviews involve delivery delays, poor post-sale support, damaged products, unresolved issues, and confusion regarding order processes and third-party involvement.
Overall, Cabinets To Go is regarded as a company with stand-out designers and sales support but inconsistent after-sales practices in some cases. Especially in regions such as California and Oregon, the reputational picture is mixed: professionalism and selection are often praised, while reliability and operational coordination remain areas of concern for prospective customers.
Frequent positive themes include helpful staff, a wide selection of cabinet styles, sturdy products, and design expertise that allows for customization and cost-saving suggestions. Customers across various locations, including those out of state, commend successful deliveries and value the designers' attention to individual needs. In contrast, some themes from critical reviews involve delivery delays, poor post-sale support, damaged products, unresolved issues, and confusion regarding order processes and third-party involvement.
Overall, Cabinets To Go is regarded as a company with stand-out designers and sales support but inconsistent after-sales practices in some cases. Especially in regions such as California and Oregon, the reputational picture is mixed: professionalism and selection are often praised, while reliability and operational coordination remain areas of concern for prospective customers.
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