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Byway Reviews

Rated 4.8 based on 79 Reviews

Travel Agencies in London

20-30 Whitechapel Rd, London E1 1EW

Published on
August 14, 2025
Last updated
August 14, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Byway's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Byway?

brilliant concierge service at the planning and booking stage

it all unfolded flawlessly

really helpful and enabled us to tailor our holiday

journey information compiled was really helpful

train stations were close to the hotels

all information for the train travel and where to find your hotels and stations really well covered

All our rail travel and hotels were pre-booked leaving us to enjoy the adventure

arrangements really suited our requirements

peace of mind during your travels

hassle free holiday

Trustguide extracts key phrases from reviews about Byway and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 14, 2025, 79 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Byway's publicly available reviews View source

Gina Page rated Byway 5 stars
a month ago
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Fantastic company if you’re looking for a no fly holiday, this is definitely the company to use. From their brilliant concierge service at the planning and booking stage, where we always spoke with the same person (Hanish) to the WhatsApp support whilst away, was second to none. We felt really listened to when planning with no pressure or ‘hard sell’ from Hanish, who was contactable with via phone or email and answered all of our questions in good time. They sort everything from tickets, timings and ensuring all accommodations are within easy reach of public transport links. The holiday, traveling by train to Switzerland then Italy was beautiful, with our time in Switzerland being the highlight of the trip. The people there were so friendly and welcoming and the country was beautiful! We felt at times that Italy, staying in Varenna on Lake Como, were not always so welcoming of tourists and this might be something to bear in mind for any future travels. Overall an amazing trip provided by a brilliant travel company!
Timmy Abell rated Byway 5 stars
2 months ago
Our 20th Anniversary trip to Switzerland (from North Carolina) could not have been more fun! We customized our 17-day Byway journey intentionally for a relaxing holiday mixed with some adventures and a visit with a Swiss friend, no particular agenda, just a “play as you go” attitude. Seven towns, including one in Italy, impeccable train travel, perfect accommodations, all easy, worry-free, it all unfolded flawlessly. Many thanks to the super-attentive and capable Byway team that organized this perfect vacation!
Sarah Clay rated Byway 5 stars
2 months ago
Excellent service - really helpful and enabled us to tailor our holiday to fit our interests. Easy travel, great hotels and good support if we'd needed it. Would definitely use Byway again

Reviews Summary

The overall sentiment in customer reviews for Byway Travel is highly positive, with reviewers consistently noting attentive service, seamless planning, and reliable support. Customers emphasize specific team members, such as Hanish, for personalized assistance, and highlight the non-pressured, flexible approach to holiday customization. While destinations and experiences are praised, minor criticisms regarding external travel factors, like the comfort of overnight trains, are mentioned but explicitly noted as outside Byway’s control.

Frequent themes include the usefulness of the concierge service, high quality and convenient hotel selections, comprehensive travel information, and responsive communication—especially via WhatsApp. Customers span a range of destinations, including Switzerland, Italy, France, Spain, and Berlin, pointing to the company’s reach and ability to handle complex, multi-country rail travel. The company’s ability to adapt itineraries and provide proactive support is repeatedly recognized.

Overall, Byway Travel is regarded as a reputable and reliable provider of rail-based holiday planning in Europe. Reviewers highlight repeat business, smooth troubleshooting, and a hassle-free experience across different regions, reinforcing Byway’s reputation for attentive, professionally managed bespoke travel services.
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Frequently Asked Questions About Byway

Can I customize my itinerary when booking with Byway Travel?

Yes, Byway Travel allows you to tailor your holiday, including destinations, routes, and accommodations. Reviews note the concierge planning process makes it easy to adjust details and accommodate specific interests or requirements.

How accessible is support while I am traveling?

Byway Travel provides ongoing assistance during your trip. Customers frequently mention access to a WhatsApp support group for quick responses to travel issues, ensuring any problems can be resolved efficiently while abroad.

Are hotels selected close to transit options?

According to reviewer feedback, hotels booked through Byway are typically within easy walking distance from train stations or public transport links, adding convenience and simplifying onward travel.

About Byway

Travel Agencies
Byway Travel specializes in planning and booking rail-based holidays across Europe. The company provides tailored itineraries, including train travel and accommodations, and manages all logistical details for clients seeking flight-free travel experiences. Services are delivered through concierge consultations and ongoing digital communication channels like WhatsApp.

Byway operates by organizing transportation, hotel bookings, and providing detailed destination and travel information. Clients interact directly with planning staff to customize their trips, and receive support before and during travel. The operational model ensures all reservations are pre-arranged, offering convenience and enabling customers to focus on their travel experience.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.