Buyagift Reviews
Rated 3.8 based on 41030 Reviews
Online Stores in US
GB
Published on
January 18, 2024
Last updated
July 10, 2025
The reviews of Buyagift present a mixed perception regarding its reputation and customer experience. Customers appreciate the convenience of purchasing vouchers and commendable customer service. However, significant issues have surfaced regarding the usability of the website, lack of clear information in confirmation emails, and sometimes limited choice of venues accepting vouchers. Notably, several experiences seem to fall short of expectations, with hidden additional costs for essentials like towels and robes during spa days, and dissatisfaction with the facilities provided. Such incidental charges and omitted amenities undermine the perceived value of the gifts. Furthermore, the ambiguity in the voucher expiration policy has led to confusion and unexpected expenses for customers, which taints the gift-giving process. Despite these concerns, swift delivery of experience boxes and enjoyable experiences indicate that Buyagift can deliver quality service, but inconsistency in customer satisfaction suggests an area for improvement.
Some customers have reported difficulties in navigating the site and a lack of crucial information in confirmation emails, suggesting that while the site can facilitate bookings, the user experience may not always be seamless.
Based on customer feedback, certain spa experiences do not include essential items like towels and robes, and these must be purchased separately, incurring additional costs.
It's important to understand that the voucher expiration date might refer to the booking date rather than the experience date. Ensure to check available dates for the chosen experience well before the voucher's expiration to avoid extra charges.
