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Buyagift Reviews

Rated 3.8 based on 41030 Reviews

GB

Online Stores | US

Published on
January 18, 2024
Last updated
March 13, 2024

Reviews Summary

The reviews of Buyagift present a mixed perception regarding its reputation and customer experience. Customers appreciate the convenience of purchasing vouchers and commendable customer service. However, significant issues have surfaced regarding the usability of the website, lack of clear information in confirmation emails, and sometimes limited choice of venues accepting vouchers. Notably, several experiences seem to fall short of expectations, with hidden additional costs for essentials like towels and robes during spa days, and dissatisfaction with the facilities provided. Such incidental charges and omitted amenities undermine the perceived value of the gifts. Furthermore, the ambiguity in the voucher expiration policy has led to confusion and unexpected expenses for customers, which taints the gift-giving process. Despite these concerns, swift delivery of experience boxes and enjoyable experiences indicate that Buyagift can deliver quality service, but inconsistency in customer satisfaction suggests an area for improvement.

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What Customers Are Saying About Buyagift?

Trustguide uses AI to extract key phrases from reviews about Buyagift and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Buyagift's customers had a positive experience.

Positive
Neutral
Negative

Buyagift Ratings

3

As of Based on 41030 revies as of Jan 18, 2024

Buyagift Score

As of Based on 41030 revies as of Jan 18, 2024

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Customer Reviews

As of Mar 13, 2024, 41030 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of Buyagift's publicly available reviews View source

Nalans rated Buyagift 3 stars
2024-01-17 10:19:19 +00:00
Difficult to use, hard to search experiences. When I booked I didn’t get much information in the confirmation email (no check in time). Also the hotel didn’t send a separate confirmation so I was worried about whether the booking went through. I will ask my family not to use this website to buy me a gift as it’s not user friendly at all.
sue rated Buyagift 3 stars
2024-01-15 09:44:59 +00:00
Experience was a little disappointing, as the spa day did not include towels or changing robes which had to be purchased separately, I have never had to do this with any spa day before. The therapist that I had clearly had a cold and sniffed all the way through- so not particularly pleasant. The facilities themselves were pleasant enough. Think I would rather pay more and go elsewhere next time
SUE CHAPMAN rated Buyagift 3 stars
2024-01-15 09:44:59 +00:00
The experience vouchers are easy to buy and a good choice of activities. I initially mistakenly purchased the wrong voucher - (my fault for not properly checking the available locations) But Buyagifts 30 day refund period made it easy to get that one refunded so I then bought a voucher with more accessable locations for the people I was buying for. Very good customer service.

Frequently Asked Questions About Buyagift

How user-friendly is the Buyagift website for booking experiences?

Some customers have reported difficulties in navigating the site and a lack of crucial information in confirmation emails, suggesting that while the site can facilitate bookings, the user experience may not always be seamless.

Are there any additional costs when using a Buyagift spa voucher?

Based on customer feedback, certain spa experiences do not include essential items like towels and robes, and these must be purchased separately, incurring additional costs.

What should I be aware of regarding voucher expiration dates?

It's important to understand that the voucher expiration date might refer to the booking date rather than the experience date. Ensure to check available dates for the chosen experience well before the voucher's expiration to avoid extra charges.

About Buyagift

Online Stores
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.