Buyagift

Buyagift Reviews Summary

Online Stores | US

What do customers say about Buyagift?

As of Jan 18, 2024, 41030 customers have reviewed this business and rated it 3.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 18, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.8
/5
41030
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Buyagift's customer reviews analysis

The reviews of Buyagift present a mixed perception regarding its reputation and customer experience. Customers appreciate the convenience of purchasing vouchers and commendable customer service. However, significant issues have surfaced regarding the usability of the website, lack of clear information in confirmation emails, and sometimes limited choice of venues accepting vouchers. Notably, several experiences seem to fall short of expectations, with hidden additional costs for essentials like towels and robes during spa days, and dissatisfaction with the facilities provided. Such incidental charges and omitted amenities undermine the perceived value of the gifts. Furthermore, the ambiguity in the voucher expiration policy has led to confusion and unexpected expenses for customers, which taints the gift-giving process. Despite these concerns, swift delivery of experience boxes and enjoyable experiences indicate that Buyagift can deliver quality service, but inconsistency in customer satisfaction suggests an area for improvement.

Positive Feedback

Positive feedback for Buyagift focuses on the ease of the purchasing process and a diverse array of activities that cater to various interests. Customers are particularly pleased with the user-friendly approach to voucher purchases and the 30-day refund period, which offers a safety net for mistaken purchases. The provision of clear communication prior to stays and the quick and efficient booking process are applauded, adding to the overall positive profile of the company. Additionally, commendations are given for engaging tour guides, enjoyable nights out, and relaxing stays, indicative of a successful delivery of memorable experiences. Speedy delivery of the Happy Birthday Experience Box further underscores Buyagift's efficiency in processing orders.

Concerns and Threads

Critical feedback pinpoints significant drawbacks of the Buyagift experience. The most prominent issues are related to the user experience on the website, which is criticized for being difficult to navigate, and the lack of comprehensive information within confirmation emails, leading to uncertainty about bookings. Concerns about hidden costs for essential items at spa venues, such as towels and robes, have been a recurring theme, giving an impression of an incomplete package and additional financial stress. The limitations in venue choices for redeeming vouchers also pose frustration for some customers. Misleading information about voucher expiration and booking availability has led to situations where recipients needed to pay extra to use their gifts, affecting the overall value and sentiment attached to the gift.

Frequently asked questions about Buyagift

How user-friendly is the Buyagift website for booking experiences?

Some customers have reported difficulties in navigating the site and a lack of crucial information in confirmation emails, suggesting that while the site can facilitate bookings, the user experience may not always be seamless.

Are there any additional costs when using a Buyagift spa voucher?

Based on customer feedback, certain spa experiences do not include essential items like towels and robes, and these must be purchased separately, incurring additional costs.

What should I be aware of regarding voucher expiration dates?

It's important to understand that the voucher expiration date might refer to the booking date rather than the experience date. Ensure to check available dates for the chosen experience well before the voucher's expiration to avoid extra charges.

Recent customer reviews and testimonials for Buyagift

Buyagift
Nalans
3-Star
2024-01-17 10:19:19 +00:00
Difficult to use, hard to search experiences. When I booked I didn’t get much information in the confirmation email (no check in time). Also the hotel didn’t send a separate confirmation so I was worried about whether the booking went through. I will ask my family not to use this website to buy me a gift as it’s not user friendly at all.
Buyagift
sue
3-Star
2024-01-15 09:44:59 +00:00
Experience was a little disappointing, as the spa day did not include towels or changing robes which had to be purchased separately, I have never had to do this with any spa day before. The therapist that I had clearly had a cold and sniffed all the way through- so not particularly pleasant. The facilities themselves were pleasant enough. Think I would rather pay more and go elsewhere next time
Buyagift
SUE CHAPMAN
3-Star
2024-01-16 06:44:07 +00:00
The experience vouchers are easy to buy and a good choice of activities. I initially mistakenly purchased the wrong voucher - (my fault for not properly checking the available locations) But Buyagifts 30 day refund period made it easy to get that one refunded so I then bought a voucher with more accessable locations for the people I was buying for. Very good customer service.
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About Buyagift

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