Busaba Soho Reviews Summary

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Thai Restaurants | London

106-110 Wardour St, London W1F 0TR

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Busaba Soho?

As of Mar 13, 2024, 2364 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Busaba Soho's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 17, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Busaba Soho's customers had a positive experience.

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Busaba Soho

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Busaba Soho's customer reviews analysis

An analysis of the latest customer reviews of Busaba reflects a predominantly positive reputation with certain areas identified for improvement. Patrons laud the quality of Thai cuisine, often describing it as excellent. Service is repeatedly cited as exemplary with staff members like David, Louis, and Deniz receiving special commendation for their attentive and memorable service. Customers also appreciate quick seating even during busy periods, the pleasant ambiance and interior design, as well as special dietary accommodations such as gluten-free options and vegan-friendly dishes. However, the company's reputation is marred by complaints about meal portions being small relative to the cost, some dishes not meeting expectations in terms of flavor or texture, and occasional slow service, including slow food ordering and arrival. Issues with the payment system--specifically the non-acceptance of American Express without clear signage--were also noted as points of dissatisfaction. Despite these isolated complaints, the recurring themes in the positive reviews highlight a strong overall satisfaction with the Busaba dining experience.

Positive Feedback

Customer feedback for Busaba consistently highlights several standout aspects of their dining experience. The quality of the food is frequently praised, with dishes like the crispy duck noodles, calamari, and beef ginger receiving specific mentions for their rich flavor profiles. The service is noted as a significant positive, with staff members recognized by name for their hospitality and professionalism in providing an unforgettable experience. The atmosphere and ambiance of the restaurant, particularly in Soho, are commended for creating a pleasant dining environment, alongside the convenience of being seated promptly even without reservations. Moreover, customers express appreciation for the vegan and gluten-free options which accommodate various dietary restrictions. Price specials, such as the lunch special for Pad Thai, are well-received for offering value to patrons.

Concerns and Threads

Despite the high praise for many areas, Busaba's customer feedback also points to certain negative aspects that affect its reputation. The portion sizes have been signaled out by some customers as being too small for the price, aligning with concerns over value for money. There were criticisms about specific dishes either lacking in flavor, such as the vegan Pad Thai, or having unsatisfactory textures, like the weeping tiger soy dish. Service issues, particularly slow service and inefficient timing with respect to taking orders and serving food, frustrate customers and detract from their dining experience. Not accepting American Express without clear communication has also been identified as a professional oversight, inconveniencing customers during the payment process.

Frequently asked questions about Busaba Soho

Does Busaba accommodate special dietary needs like vegan or gluten-free options?

Yes, Busaba does offer menu items that cater to various dietary restrictions including vegan and gluten-free options.

Is it necessary to make a reservation at Busaba?

While reservations are recommended, especially during peak hours, Busaba is known for efficiently accommodating walk-ins where possible.

Can I pay with American Express at Busaba?

No, Busaba does not accept American Express as a form of payment. It is advised to prepare an alternative payment method before dining.

Recent customer reviews and testimonials for Busaba Soho

Busaba Soho
Chris H J LOEternal
5-Star
3 weeks ago
Don't miss out. The best Thai in London. David, Louis and the rest of the team provide the best service ever. Nothing is too much trouble. Recommended above and beyond. 😍 I go to Busaba Soho at least once a week. I cannot recommend it enough. Even when the place is busy they are so helpful and accommodating.
Busaba Soho
hasret talus
5-Star
3 months ago
What a beautiful night we had. Showed up 5 of us and we didn’t have any booking. We promptly seated. Food was amazing. Service was impeccable. I would like to thank to Deniz who made our night really unforgettable. Highly recommended.
Busaba Soho
Joey Anderson
5-Star
3 months ago
Went here last night with a friend, I’m vegan, he’s not, I was impressed! Highly recommend spring rolls and the aubergine curry, both 10/10! The weeping tiger soy dish was a nice flavor but terrible consistency - so tough! The pad Thai was honestly absolutely rubbish, no flavor at all, but was okay when I mixed the noodles with the aubergine curry sauce. Davide, the Sicilian server, was super nice! Attentive and friendly!
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Overall Rating

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A+
A
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C
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Overall Rating
4.1
/5
2364
reviews
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About Busaba Soho

Thai Restaurants

Low-lit Thai chain restaurant with a modern dark wood interior and square communal tables.

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