Busaba Soho Reviews

An analysis of the latest customer reviews of Busaba reflects a predominantly positive reputation with certain areas identified for improvement. Patrons laud the quality of Thai cuisine, often describing it as excellent. Service is repeatedly cited as exemplary with staff members like David, Louis, and Deniz receiving special commendation for their attentive and memorable service. Customers also appreciate quick seating even during busy periods, the pleasant ambiance and interior design, as well as special dietary accommodations such as gluten-free options and vegan-friendly dishes. However, the company's reputation is marred by complaints about meal portions being small relative to the cost, some dishes not meeting expectations in terms of flavor or texture, and occasional slow service, including slow food ordering and arrival. Issues with the payment system--specifically the non-acceptance of American Express without clear signage--were also noted as points of dissatisfaction. Despite these isolated complaints, the recurring themes in the positive reviews highlight a strong overall satisfaction with the Busaba dining experience.

Low-lit Thai chain restaurant with a modern dark wood interior and square communal tables.