An analysis of the latest customer reviews of Busaba reflects a predominantly positive reputation with certain areas identified for improvement. Patrons laud the quality of Thai cuisine, often describing it as excellent. Service is repeatedly cited as exemplary with staff members like David, Louis, and Deniz receiving special commendation for their attentive and memorable service. Customers also appreciate quick seating even during busy periods, the pleasant ambiance and interior design, as well as special dietary accommodations such as gluten-free options and vegan-friendly dishes. However, the company's reputation is marred by complaints about meal portions being small relative to the cost, some dishes not meeting expectations in terms of flavor or texture, and occasional slow service, including slow food ordering and arrival. Issues with the payment system--specifically the non-acceptance of American Express without clear signage--were also noted as points of dissatisfaction. Despite these isolated complaints, the recurring themes in the positive reviews highlight a strong overall satisfaction with the Busaba dining experience.
Customer feedback for Busaba consistently highlights several standout aspects of their dining experience. The quality of the food is frequently praised, with dishes like the crispy duck noodles, calamari, and beef ginger receiving specific mentions for their rich flavor profiles. The service is noted as a significant positive, with staff members recognized by name for their hospitality and professionalism in providing an unforgettable experience. The atmosphere and ambiance of the restaurant, particularly in Soho, are commended for creating a pleasant dining environment, alongside the convenience of being seated promptly even without reservations. Moreover, customers express appreciation for the vegan and gluten-free options which accommodate various dietary restrictions. Price specials, such as the lunch special for Pad Thai, are well-received for offering value to patrons.
Despite the high praise for many areas, Busaba's customer feedback also points to certain negative aspects that affect its reputation. The portion sizes have been signaled out by some customers as being too small for the price, aligning with concerns over value for money. There were criticisms about specific dishes either lacking in flavor, such as the vegan Pad Thai, or having unsatisfactory textures, like the weeping tiger soy dish. Service issues, particularly slow service and inefficient timing with respect to taking orders and serving food, frustrate customers and detract from their dining experience. Not accepting American Express without clear communication has also been identified as a professional oversight, inconveniencing customers during the payment process.
Yes, Busaba does offer menu items that cater to various dietary restrictions including vegan and gluten-free options.
While reservations are recommended, especially during peak hours, Busaba is known for efficiently accommodating walk-ins where possible.
No, Busaba does not accept American Express as a form of payment. It is advised to prepare an alternative payment method before dining.
Low-lit Thai chain restaurant with a modern dark wood interior and square communal tables.
