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Buckhead Upholstery Co.
Buckhead Upholstery Co.

Buckhead Upholstery Co. Reviews Summary

Upholstery | Atlanta, GA

What do customers say about Buckhead Upholstery Co.?

As of Mar 09, 2024, 14 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 9, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
14
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Buckhead Upholstery Co.'s customer reviews analysis

The overall reputation of Buckhead Upholstery Co., judging from these mixed customer reviews, presents a generally favorable view of their craftsmanship and customer service, with some exceptions. Many customers have praised the quality of the company's upholstery work, noting the excellent job done on various items such as chairs, sofas, barstools, and custom beds. Repeat mentions of satisfaction with finished products and fast turnaround times suggest a general consistency in providing services that meet or exceed expectations. The reviews also often highlight a positive working relationship with staff, particularly with a person named Eddie, who is described as easy to communicate with. On the other hand, a small segment of reviews point toward issues related to customer service, including poor communication and perceived rudeness, which appear to contradict the experiences of other customers. These discrepancies in service may reflect inconsistent experiences among the clientele or isolated incidents that do not necessarily characterize the company's typical conduct.

Positive Feedback

Key positive aspects gleaned from the customer feedback highlight the company's ability to deliver high-quality upholstery work. Clients express particular satisfaction with the end result of the reupholstering services provided by Buckhead Upholstery Co. The company is commended for its extensive selection of fabrics, timely completion of orders, and for going the extra mile, such as tightening screws on chairs to ensure product quality and longevity. The craftsmanship has been described as equivalent to creating 'textile art', with the integrity and ability of the workers being specifically applauded. Customers appear to recognize and appreciate the fair pricing for the value received, with many complimenting the aesthetic appeal of the upholstered items, and some customers even noting that the work performed was better than the original. Ease of communication with staff, especially with Eddie, is frequently mentioned, contributing positively to the overall service experience.

Concerns and Threads

While many customers report satisfaction with Buckhead Upholstery Co., there are critical reviews that raise concerns about negative aspects of the customer experience. Chief among the complaints is poor communication, exemplified by reports of unmet appointments, lack of follow-ups after requests for quotes, and encounters with staff members perceived as rude or indifferent. One customer's firsthand account details multiple logistical setbacks—including a staff member being late, not showing up for a scheduled meeting, and ultimately failing to contact the customer upon arrival—resulting in a decision not to patronize the business. Such feedback underscores recurring communication issues that have influenced some customers' decisions to seek services elsewhere. Although these negative remarks are relatively few, they do suggest an area where Buckhead Upholstery Co. could potentially improve to offer a more consistent and reliable customer service experience.

Frequently asked questions about Buckhead Upholstery Co.

What type of items can Buckhead Upholstery Co. reupholster?

Buckhead Upholstery Co. is capable of reupholstering a variety of items, including individual chairs, sofas, barstools, headboards, ottomans, and they even offer custom slipcover and bed creations.

How does the quality of Buckhead Upholstery's work compare to original manufacturer conditions?

Several customers have praised the quality of Buckhead Upholstery's work, with some suggesting the company's finished products are superior to the original condition of the furniture.

What has been customers' experience with service turnaround time?

The majority of reviews indicate that Buckhead Upholstery offers a quick turnaround time on their services, satisfying customers with prompt completion of work.

Recent customer reviews and testimonials for Buckhead Upholstery Co.

Buckhead Upholstery Co.
John Benthal
5-Star
3 years ago
Buckhead Upholstery did an excellent job reupholstering a Stickley chair for one of my customers. Eddie is a pleasure to work with and I was impressed with the quality of the work. I have acually recommend there services to many of my clients.
Buckhead Upholstery Co.
Dave
5-Star
6 years ago
Better than Original ! I had 3 barstools reupholstered. Very satisfied with the finished result. B. U. offered an array of swatches and books of samples to choose from. Turn around time was pretty quick. I've already received many compliments on the finished product.
Buckhead Upholstery Co.
Adrienne Williams
5-Star
6 years ago
I had a great experience with them. They reupholstered 2 chairs, a headboard, an ottoman and created a perfect slipcover for a loveseat. The work was beautiful and very fast. I also thought they were reasonably priced. I would absolutely use them again. Eddie is also very easy to communicate with.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
14
reviews
Excellent
Good
Average
Fair
Poor

About Buckhead Upholstery Co.

Upholstery

High-end upholsterer with designer fabrics, custom-designed furnishings & repair services.

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