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Browns Manchester Reviews Summary

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British Restaurants | Manchester

1 York St, Greater, Manchester M2 2AW

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Browns Manchester?

As of Mar 23, 2024, 2894 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Browns Manchester's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 23, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 23, 2024
Last updated
March 23, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Browns Manchester's customers had a positive experience.

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Browns Manchester

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Browns Manchester's customer reviews analysis

Browns Manchester exhibits a dualistic reputation based on the analyzed customer feedback. The positive elements contributing to its favorable image include the elegance of the interior design, with numerous mentions of a welcoming ambience and preserved historical features. Patrons also consistently praise the quality and presentation of the food, as well as the friendly, professional, and attentive service provided by staff members. Notably, the breakfast offerings receive special commendation for both quality and portion size. However, issues concerning consistency surface as points of concern. There are instances of perceived delays in service, predominantly in relation to beverage delivery, and a feeling of neglect potentially linked to less optimal seating arrangements. While some dishes are acclaimed for their taste and quality, others falter, drawing criticism for lack of flavor or overcooking, suggesting variability in culinary execution. The facility's management of noise from the proximity to the restrooms also detracts from some diners' experiences.

Positive Feedback

Positive customer feedback for Browns Manchester highlights several distinct areas of commendation. The ambiance and decor receive unanimous appreciation, described as luxurious, inviting, and imbued with historical charm. Serving staff is frequently acknowledged for their cordiality and professionalism, suggesting strong customer service training and investment in guest experience. The menu selection, including options for a combination of courses, offers a variety of choices that cater to diverse preferences. Special mentions of the breakfast menu, particularly the Eggs Benedict and the quality of the produce, underscore an overall satisfying dining experience. The elegance of the interior plays a significant role in the positive perception, with live music such as a pianist enhancing the atmosphere.

Concerns and Threads

Negative aspects cited in customer feedback primarily relate to service inconsistencies and certain culinary shortcomings. Some guests experienced undue waiting times for drinks, sporadic service, and felt neglected due to their seating location near the toilets, which also subjected them to door noise and squeaking hinges. The food, while often praised, sometimes fails to meet high expectations, with criticisms pointing towards specific dishes that were either poorly executed or lacked flavor. Furthermore, despite aesthetically pleasing presentations, some diners felt the taste did not justify the premium pricing, noting that some dishes, such as a selection from the trio dessert, were overcooked. The pairing of these service and culinary issues contributes to a perception of inconsistency within the dining experience.

Frequently asked questions about Browns Manchester

How are the portion sizes at Browns Manchester?

Portion sizes at Browns Manchester are generally reported to be generous, especially for breakfast items. However, experiences may vary depending on the dish ordered.

Is the decor at Browns Manchester notable?

Yes, the decor at Browns Manchester is frequently highlighted in reviews. The restaurant is appreciated for its elegant and sophisticated ambiance, featuring high ceilings, historical features, and often live music.

Does Browns Manchester offer a varied menu?

Browns Manchester provides a varied menu, including classic and modern dishes, as well as a combination value-priced course menu. The offerings are designed to accommodate a range of tastes and dietary preferences.

Recent customer reviews and testimonials for Browns Manchester

Browns Manchester
Puoja Rajen
5-Star
2 weeks ago
Love love the interior of this place. Nice ambience and great food. Was a little hesitant about the fish and chips after reading the reviews but hands down to the best Fish and Chips! The pulled lamb shepherds pie was good too. Strawberry Daiquiri was on point
Browns Manchester
James Cowley
5-Star
3 months ago
We went for a nice lunch when we had a free day to do some shopping within the city. Service was friendly and attentive. For a chain Browns really does do service well. Drinks order was taken promptly after seating and our food order was supported by very knowledgable staff. I enjoyed surf and turf and my wife has a BLT toasted sandwich. We enjoyed it that much we ordered dessert, which was amazingly nice. Would highly recommend for quick lunch or nice dinner.
Browns Manchester
Sebastian Hees
5-Star
5 days ago
We went to Browns for breakfast and it was stunning. The atmosphere was very good and and the interior convinces with its charm. Kim provided a top service and we will definitely be back soon!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
2894
reviews
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About Browns Manchester

British Restaurants
All-day British chain brasserie & bar with lobster nights & afternoon tea in a grand cafe setting.
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