Dairy Queen Reviews

Firstly I just want to say that I love this location, been coming here for a long time and the food has always been great, but I need to let them know that my last experience service wise was sub-par to say the least. The man who took my order must be new or at least that's what I hope. I pulled up and started my order for the #7 combo and as I was still talking he asked what soda I want, which is obviously a good question, but if he let me finish I would have gotten there. I then asked for my side to be cheese curds, and he asked if I wanted a regular size, which I thought was weird, but said yes. He mumbled something, so i waited, and after a couple seconds he told me to pull around, no total or anything. Once I got to the window, paid, and got my food, I noticed the bag was heavier than usual, and I saw there were fries and cheese curds when I looked inside. Annoying, but only a simple mistake. I dug through the bag looking for the receipt, and there wasn't one. When he re-opened the window, I asked for a receipt and he reprinted one, handed it to me, then immediately closed the window on me. I indeed got charged for both sides, so I sat and waited for him to come back again. Once he came back, I told him I only wanted the cheese curds as my side, no fries, and he looked annoyed. He asked me some questions but I didn't really understand what he wanted or what he was asking me. He apparently wanted the fries back, which I thought was annoying but I suppose I didn't want them or want to pay for them so whatever, and I gave them back. He then was asking if I wanted a card refund, but I was confused about what exactly they entailed and he seemed to get more and more frustrated as I got confused. I thought he wanted the receipt back to do the refund, so I gave that to him, but then he said he needed my card, so I gave him that too. He re-charges my card and gives me a whole new receipt for $14, hands it over, and then basically motions for me to leave and shuts the window on me again. I was so confused on what just happened and if my card was basically charged again that I had to go in and double check with some else what he did. Everything was fine in the end, but overall didn't enjoy the service from that particular employee. If he just slowed down and took the time to explain things without being frustrated then it totally would have been fine.