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Burger King Reviews

Rated 3.6 based on 1549 Reviews

British Restaurants in London

70-72 Queensway, London W2 3RL

Published on
July 28, 2025
Last updated
July 28, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Burger King's customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Burger King?

excellent service and speed

food was hot tasty and was delivered on time

very polite attentive and food is always delicious

still delicious

fantastic encounter at Burger King!

the service was quick and polite

meal was great and fresh

restaurant was a wonderful spot

incredibly friendly and attentive

Stuff services awesome

Trustguide extracts key phrases from reviews about Burger King and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 28, 2025, 1549 customers have reviewed this business and rated it 3.6 Star out of 5. Trustguide conducted an in-depth analysis of Burger King's publicly available reviews View source

I G S rated Burger King 2 stars
5 months ago
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Definitely the worst Burger King to visit; it takes 40 minutes to get one order, whether it's busy or not. They seem more focused on online orders, making takeaway customers feel unimportant.
MARK HANSSON rated Burger King 5 stars
Edited 2 months ago
Absolutely amazing experience at Burger King! The staff on Saturdays and Sundays are truly the best throughout the whole week — friendly, efficient, and always welcoming. This location stands out as the number one in London for its excellent service and speed. A great place to enjoy a meal — highly recommended! Thank you for being awesome!
M A K Y S P O Y T O R U L rated Burger King 1 stars
Edited 2 months ago
The truth is that I am not very happy with the service, I think I pay a lot of money and the food is delivered in small quantities, I am referring to the potatoes 🍟 It was to take away, it turns out that if you eat inside they give you more, if it is to take away, that is where the trick is and the environment is dirty, there is no cleanliness.

Reviews Summary

Burger King in London receives a mixed reputation based on customer reviews. Positive experiences are driven by the friendliness, efficiency, and attentiveness of staff, with several customers highlighting specific employees and mentioning fast service and a welcoming atmosphere, especially on weekends. However, criticism surfaces regarding slow order fulfillment for takeaways, inconsistent portion sizes, hygiene issues, and instances of staff handling food without gloves.

Common themes in the reviews include the professionalism and politeness of staff, the speed and freshness of food, and a generally positive experience when dining in. Repeated references are made to the busy nature of the restaurant and the challenge of finding seating. Several reviews single out individual staff for outstanding service. Negative patterns are noted around cleanliness, food portion discrepancies, and food handling practices.

Overall, Burger King in London is viewed as delivering reliable and enjoyable fast food by many patrons, who appreciate attentive staff and quick service. Still, a noticeable number of customers express dissatisfaction with operational and cleanliness issues. In the London area, Burger King’s reputation appears solid yet tempered by concerns over consistency and hygiene.
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Frequently Asked Questions About Burger King

Do Burger King London locations provide fast and friendly service?

Many reviews highlight staff as friendly, efficient, and attentive, especially on weekends. Customers frequently report positive experiences with both in-store and delivery service from named team members.

Are there any concerns about cleanliness or food handling at Burger King London?

Some customers mention issues with cleanliness and staff not wearing gloves while handling food. A few reviews also reference a lack of ice and inconsistent amounts for take-away orders compared to dining in.

Is seating readily available at Burger King restaurants in London?

Seating can be limited, especially during busy times or at smaller locations. Due to high customer demand, it may be difficult to find a place to sit inside during peak hours.

About Burger King

British Restaurants
Burger King is an international fast-food restaurant chain that specializes in hamburgers, fries, and related quick-serve menu items. The company operates physical locations where customers can dine in or order food to take away, as well as offering delivery options through its own channels and third-party apps.

Burger King uses a counter-service model, where customers place orders with attendants and receive meals prepared on-site. The restaurants often serve a high volume of take-out and online delivery orders, with in-person seating depending on location size and demand. Operations emphasize standardized menu offerings and efficient order processing.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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