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Britannia Leisure Centre
Britannia Leisure Centre

Britannia Leisure Centre Reviews Summary

Swimming & Water Sports | London

What do customers say about Britannia Leisure Centre?

As of Jan 12, 2024, 724 customers have reviewed this business and rated it 3.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 12, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.5
/5
724
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Britannia Leisure Centre's customer reviews analysis

Analysing the recent reviews for Britannia Leisure Centre reveals an overall positive reputation with some areas of concern. Customers praise the state-of-the-art gym equipment, cleanliness, crèche service, sports facilities, and the friendly staff. There is acknowledgment of the centre's modernity and high-standard equipment as a significant upgrade from its predecessor. Cleanliness and the attentiveness of the staff are recurrent positives, providing a favorable customer experience. However, there are issues such as the condition of certain equipment, overcrowding in sauna and steam rooms, and underwhelming shower systems. It is also noted that the building's design has led to dissatisfaction among some users due to its perceived failure in planning and execution, particularly regarding segregation and the utilization of space. Customers appreciate technological innovations such as the interactive slide feature but express frustration with the Better app's performance and the centre's booking system.

Positive Feedback

Customers express great satisfaction with Britannia Leisure Centre's modern facilities, referring to it as 'state of the art' and commending its up-to-date equipment. The cleanliness of the centre is consistently noted, reflecting the staff’s diligent maintenance efforts. The crèche service, in particular, receives high praise for its exceptional care and active engagement with children. The friendly demeanour of staff members is also highlighted, contributing to the overall welcoming atmosphere. The centre’s views and its variety of sports facilities have contributed positively to customer leisure experiences, making it a commended destination for fitness and family activities alike.

Concerns and Threads

Despite the positives, customers have identified several areas needing improvement at Britannia Leisure Centre. Notably, there are complaints about certain gym equipment being noisy and potentially hazardous, suggesting the need for repairs. The sauna and steam rooms face issues of overcrowding, and customers are discontent with the locker room showers’ quality. Moreover, cleanliness standards are inconsistent across facilities, with some changing cubicles being left unchecked. Customers are also discontented with the multi-use planning of space within the centre, mentioning underused areas and limited segregation options, which negatively impacts the customer experience for some. Additionally, the Better app and account management are sources of frustration for those seeking a seamless booking process.

Frequently asked questions about Britannia Leisure Centre

Does Britannia Leisure Centre provide child care services?

Yes, the Britannia Leisure Centre offers a crèche service that is well-regarded by patrons for its excellent care and cleanliness.

Are the facilities at Britannia Leisure Centre accessible for users with different needs?

Britannia Leisure Centre prides itself on being modern and state-of-the-art, with various sports facilities. Potential patrons should inquire directly with the centre for specific accessibility accommodations.

Can I expect all the gym equipment to be in good working order?

While the centre is generally praised for its equipment, there have been some reports of gym equipment like treadmills needing maintenance due to noises and wear. It's advisable to check the current condition with the staff.

Recent customer reviews and testimonials for Britannia Leisure Centre

Britannia Leisure Centre
Amazon Islinger
5-Star
4 weeks ago
Absolutely incredible facility for great value! Can’t recommend this place enough. It is also extremely well maintained and with very new equipment. If you’re reading this and live nearby this is the place to go.
Britannia Leisure Centre
M.A H
5-Star
a month ago
This is a state of the art gym in London Borough of Hackney. By far the most advanced in the borough. Hackney is levelling up! Hackney is very lucky to have such a beautiful modern building like this. The staff are always friendly and helpful. Can’t complain at all. Gym staff are always keeping the equipment safe and tidy in the gym, cleaning up the mess left by others who leave weights lying around. Why there are some who are complaining about this gym in the reviews is beyond me. This is ten times better than the old Britannia if you care to remember? You are getting the best gym equipment you could ever dream of as there are plenty of other gyms out there still using aging gym equipment! The equipment at Britannia is up to high stand and there are plentiful machines at this gym: more than enough for everyone to use. People coming onto Google reviews - looking for small faults at this gym is actually quite pathetic really- they have nothing better to do in their spare time. Cleaners are working through the clock to keep this place clean as possible and they are on point. So don’t listen to people making silly past-judgement complaints about cleanliness at Britannia. If you want to know about cleanliness, please go check out how bad Clissold leisure centre is. Some of these guys complaining, don’t even live in the area and have the audacity to complain about it! Mate, you guys were not born n bred in these endz of Hackney to make such comments. Hackney is levelling up for us locals not you outer Hackney ppl! Here are some things that I found need fixing at Britannia. There are some treadmill machines in the gym that are making loud squeaky and banging noises and this is very dangerous as the belt could slip or snap and cause a major accident. The sauna and steam rooms get packed to the brim and hardly any space to move in there. With all that big space of the leisure centre, they could’ve built two saunas instead of one. Another thing I would say is a let down is the showers in men’s changing room upstairs. They should’ve spent more on the shower system. The current ones are bog standard cheap. Shower water pressure at Britannia is weak and water is a bit too hot.
Britannia Leisure Centre
KIK
5-Star
7 months ago
Great as no other in London! 1. Clean throughout 2. Showers, lockers and changing rooms are good - would’ve been nice to know a £1 is needed for the lockers prior to booking 3. Cafe on site for drinks - wouldn’t eat there 4. Slide has a fun option to choose what to see inside it - choose party it’s fun! Lost the star for the following: 1. Hairdryers are terrible! Your finger kills before you dry your hair which is slower at drying than a 1970’s hairdryer 2. They let the people from the time before stay longer / go on the slide so we ended up having less time there as had to queue for ages to the only slide available 3. Cannot take photos / memories of my own child! 4. Toilets are disgusting
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.5
/5
724
reviews
Excellent
Good
Average
Fair
Poor

About Britannia Leisure Centre

Swimming & Water Sports

Community sports facility with group fitness classes, squash, climbing and a mixed-use sports hall.

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