Blue Motor Finance Ltd Reviews

Customer sentiment regarding Blue Motor Finance is predominantly negative, with only a minority highlighting positive experiences. Many reviewers report significant challenges with vehicle reliability, slow and unresponsive complaint processes, and difficulties obtaining refunds or contract reversals. However, a few customers praise individual staff members and express satisfaction with the initial application process, especially when flexibility or understanding is demonstrated in unique circumstances. Criticisms frequently mention long wait times for phone and email support, unresolved credit record issues, complicated refund procedures, and a perceived lack of accountability for faulty vehicles. Several mention escalation to financial ombudsman or legal actions after failed resolutions with Blue Motor Finance, while others report partial refunds or miscommunications about financial settlements. Issues with company response to Consumer Rights Act claims and Section 75 protection are recurrent themes across multiple reviews.

Overall, while Blue Motor Finance offers accessible car finance services, customer feedback across the UK reflects notable concerns with complaint handling, transparency, and post-sale support. Positive feedback is largely limited to efficient approval and occasional staff professionalism. The company’s local and national reputation is marred by recurring reports of unresolved issues, slow responses, and the need for external intervention to resolve disputes, suggesting the need for operational improvement.

Blue Motor Finance is a financial services provider specializing in car finance for individuals purchasing vehicles through dealerships or private sellers. The company facilitates credit agreements, contract management, and financial settlements for vehicle finance across various makes and models within the UK market.

Operating through a combination of online application processes and phone-based support, Blue Motor Finance manages customer accounts, handles loan documentation, and coordinates with dealerships. The company also processes contract changes, manages repayments, and addresses customer inquiries regarding outstanding finance, returns, and complaint resolution as part of its regular business workflow.