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Big Easy Covent Garden

Big Easy Covent Garden Reviews Summary

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Bbq Restaurants | London

12 Maiden Ln, London WC2E 7NA

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Big Easy Covent Garden?

As of Mar 13, 2024, 4774 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Big Easy Covent Garden's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 22, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Big Easy Covent Garden's customers had a positive experience.

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Big Easy Covent Garden's customer reviews analysis

Evaluation of Big Easy Restaurant - Covent Garden reflects a generally positive company reputation, with notable strengths in food quality, particularly their BBQ offerings and the value of specials. Customers appreciate the taste and size of servings, with specific praise given to dishes such as the lobster mac and cheese, unlimited barbecue options, and hand cut meats with rich, smoky flavors. Despite successes in culinary execution, some areas, like the taste of sides and consistency of certain dishes, merit attention. The atmosphere is noted for its characteristic resemblance to American dining, although the noise level and warmth of the setting were mentioned as downsides by some patrons. The quality of service appears to fluctuate, with the waiting staff generally receiving favorable comments, contrasting with multiple mentions of the front desk staff's unwelcoming demeanor and an internal staff incident in view of customers, suggesting a potential area for management improvement.

Positive Feedback

Customers repeatedly praise the generous portion sizes and overall value, especially during specials which offer unlimited selections. Food quality, particularly the meats, are consistently lauded, with the BBQ dishes receiving high acclaim for their taste and preparation. Numerous visitors recommend specific menu items, and the welcoming service provided by some staff members positively contributes to the dining experience. Repeat visitors and loyalty to the restaurant indicate a strong satisfaction with the food's taste and quality, contributing positively to the restaurant's reputation.

Concerns and Threads

Detracting from the overall customer experience, some patrons noted inconsistencies with certain dishes, such as perceived dryness in meats and a lack of flavor in sides like mac and cheese. The ambience, while reminiscent of American dining, is not without its faults, with complaints about excessive noise levels and unpleasant odors present in the restaurant. Customer service inconsistencies, including discrepancies in staff behavior and a failure to maintain facilities, such as the restrooms, suggest a need for improved operational management and staff training to ensure a uniformly positive customer experience.

Frequently asked questions about Big Easy Covent Garden

What standout dishes do previous customers recommend at Big Easy Restaurant?

Past patrons of Big Easy Restaurant highly recommend dishes such as the lobster mac and cheese, the unlimited BBQ special featuring ribs and brisket, and the succulent ribs. However, it is advised to inquire with the server about any specials or signature items.

Are reservations required for dining at Big Easy in Covent Garden?

While not strictly required, it is advisable to reserve a seat at Big Easy, especially during busy hours, to avoid wait times and inconveniences, given its popular location in the Covent Garden area.

What are some potential downsides to dining at Big Easy?

Some customers have noted issues such as loud music, overly warm room temperatures, occasional food inconsistency (such as dry meats or tasteless sides), and service variability. Given these points, it may be worth considering the time of visit and specific seating preferences when planning your meal.

Recent customer reviews and testimonials for Big Easy Covent Garden

Big Easy Covent Garden
Hetta Aigbe
4-Star
a week ago
This is a nice place to stop and grab something quick to eat. I came here with my partner and we both got the lobster Mac and cheese- highly recommend if you like lobster and mac and cheese. We both enjoyed it. We also got bottomless fried shrimp to share because it was on offer so why not? It was also nice, however we was quite full and so took it home for later. It was nice food for the price also.
Big Easy Covent Garden
Joshua Temple
4-Star
2 months ago
Great value on the specials! We did the unlimited barbecue, and we couldn’t eat more than two plates worth. The barbecue tasted great for the money. We found the corn bread and shredded pork a little dry but still enjoyed it, but the ribs and chicken stood out to us. Also authentic coleslaw! Service was friendly and flexible, enjoyed our experience.
Big Easy Covent Garden
Larry Annis
4-Star
2 months ago
The Big Easy BBQ restaurant in Covent Garden is an absolute delight for barbecue lovers. The rich, smoky flavours of their hand cut and meticulously prepared meats are a testament to their commitment to quality. Coupled with their warm, hospitable service and a cozy ambience, it offers an unparalleled dining experience. I’m a repeat visitor and once again they did not disappoint! From their succulent ribs to the perfectly seasoned brisket, every dish is a culinary masterpiece. A must-visit destination for any BBQ enthusiast. A special shout out goes out to Ramsey who looked after us during our recent visit.
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Overall Rating

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A+
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C
D
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Overall Rating
3.9
/5
4774
reviews
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About Big Easy Covent Garden

Bbq Restaurants

Tri-level former power station, now industrial eatery with an open kitchen for hickory-smoked meats.

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