Evaluation of Big Easy Restaurant - Covent Garden reflects a generally positive company reputation, with notable strengths in food quality, particularly their BBQ offerings and the value of specials. Customers appreciate the taste and size of servings, with specific praise given to dishes such as the lobster mac and cheese, unlimited barbecue options, and hand cut meats with rich, smoky flavors. Despite successes in culinary execution, some areas, like the taste of sides and consistency of certain dishes, merit attention. The atmosphere is noted for its characteristic resemblance to American dining, although the noise level and warmth of the setting were mentioned as downsides by some patrons. The quality of service appears to fluctuate, with the waiting staff generally receiving favorable comments, contrasting with multiple mentions of the front desk staff's unwelcoming demeanor and an internal staff incident in view of customers, suggesting a potential area for management improvement.
Customers repeatedly praise the generous portion sizes and overall value, especially during specials which offer unlimited selections. Food quality, particularly the meats, are consistently lauded, with the BBQ dishes receiving high acclaim for their taste and preparation. Numerous visitors recommend specific menu items, and the welcoming service provided by some staff members positively contributes to the dining experience. Repeat visitors and loyalty to the restaurant indicate a strong satisfaction with the food's taste and quality, contributing positively to the restaurant's reputation.
Detracting from the overall customer experience, some patrons noted inconsistencies with certain dishes, such as perceived dryness in meats and a lack of flavor in sides like mac and cheese. The ambience, while reminiscent of American dining, is not without its faults, with complaints about excessive noise levels and unpleasant odors present in the restaurant. Customer service inconsistencies, including discrepancies in staff behavior and a failure to maintain facilities, such as the restrooms, suggest a need for improved operational management and staff training to ensure a uniformly positive customer experience.
Past patrons of Big Easy Restaurant highly recommend dishes such as the lobster mac and cheese, the unlimited BBQ special featuring ribs and brisket, and the succulent ribs. However, it is advised to inquire with the server about any specials or signature items.
While not strictly required, it is advisable to reserve a seat at Big Easy, especially during busy hours, to avoid wait times and inconveniences, given its popular location in the Covent Garden area.
Some customers have noted issues such as loud music, overly warm room temperatures, occasional food inconsistency (such as dry meats or tasteless sides), and service variability. Given these points, it may be worth considering the time of visit and specific seating preferences when planning your meal.
Tri-level former power station, now industrial eatery with an open kitchen for hickory-smoked meats.
