The BB Hair Collective in Glasgow predominately receives accolades for its specialized treatment of curly hair, demonstrating a strong reputation within that particular niche. Positive experiences consistently highlight the salon's knowledge of curly hair care, customer education efforts, and personalized service. Customers appreciate the salon's staff for their approach to curly hair, frequently citing their ability to listen to customer needs and their expertise in cutting and styling non-straight hair types. However, some reviews signal a discordant note in terms of service consistency and customer satisfaction. While the collective’s stylistic approach and product knowledge are routinely praised, there are instances of dissatisfaction, particularly with styling outcomes and perceived value for the cost of services. The overall customer experience seems largely contingent upon individual stylist interactions and the customization of service.
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What Customers Are Saying About Belle & Blackley?
incredible job with her hair
appreciated & didn't judge
Really friendly staff
first time ive truly liked the way my hair looks
healthier than it’s ever been
great being in a salon that actually knows how to nourish
excellent at helping with hair growth
did a great buildup with my hair
cut doesn’t look any different
felt incredibly patronised
made my hair look thin
Trustguide uses AI to extract key phrases from reviews about Belle & Blackley and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 70% of Belle & Blackley's customers had a positive experience.
Positive
70%
Neutral
10%
Negative
20%
Belle & Blackley Ratings
5
As of Based on 212 revies as of Jul 07, 2024
Belle & Blackley Score
70%
As of Based on 212 revies as of Jul 07, 2024
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Customer Reviews
As of Jul 07, 2024, 212 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Belle & Blackley's publicly available reviews View source
Anthea Bryce rated Belle & Blackley5 stars
5 days ago
Hey, I just wanted to give a shoutout to Caitlin at BB Hair Collective in Glasgow. I took my 12-year-old daughter there for the curly kids’ intro appointment, and it was amazing! Caitlin did an incredible job with her hair, and she also took the time to explain everything she was doing and how to take care of her curls. The staff were super friendly and welcoming, and my daughter is already excited to go back. If you have a kid with curly hair, I highly recommend this place. They’re awesome!
Anna rated Belle & Blackley5 stars
a week ago
Went for the first time as I needed a cut but as a curly head trying to grow my hair I
am not a fan of 'regular' hairdressers as they insist on cutting my hair wet! I know thats not ALL hairdressers but hard to find ones that have experience with curly hair and needless to say the cut usually ends up around my ears...so low & behold I am grateful to have found this place. Very cool vibe (sat on the windowsill as I arrived early & it was v.busy) & my hairdresser Katelyn listened to what I wanted, appreciated & didn't judge when I told her due to my previous experiences I preferred to go to the dentist rather than a hairdresser! She did a dry cut with layers that enhanced the shape & some face framing tendrils so am more than happy with this salon. Whilst waiting, I got to get a sense of the place & seeing how Scott dealt with his customers as if they were returning friends made me appreciate the friendly atmosphere & lack of pretentiousness that one may see in other salons. This is in addition to the professionalism & experience of his staff so I'm glad that I've found this place & hopefully will be a client for years to come.
Shamshad Imran rated Belle & Blackley5 stars
a week ago
The ladies at the salon were very lovely and it had an overall warm atmosphere. Very comfortable but my 1 star is because the cut doesn’t look any different and the styling was horrible. They could see it was horrid as they had applied way too much product. I couldn’t say much as was close to crying, so I paid and left. Not worth the money in my personal experience as my hair looked better when I came in than when I left.
The girl who styled my hair explained each step very clearly and said only a little product would be applied but continued adding more. I was told before I left that I should apply less product next time.
This was my first ever curly cut and for £130 I am devastated. I had read reviews and all were positive but I guess every experience is individual. They should have rewashed and styled it. I just wanted to go home as have never felt so ugly. Instead of going for a coffee as planned, I took an uber home with my jacket hood up all the way.
Will not be back sadly.
Frequently Asked Questions About Belle & Blackley
Does The BB Hair Collective specialize in curly hair?
Yes, The BB Hair Collective has a strong focus on curly hair, offering specialized services and expertise for managing and styling curly and afro hair types.
Are the products used at the salon suited for all hair types?
The salon is noted for using natural and chemical-free products. While suited for curly hair care specifically, it’s advisable to discuss any concerns with a stylist to ensure products are tailored to individual hair needs.
Can I book an appointment if I've never had a curly cut before?
Absolutely. The BB Hair Collective is experienced in working with clients who are new to curly cuts, and their stylists take the time to educate and guide clients through the process for the best results.
Formerly Belle & Blackley, The BB Hair Collective are a motley crew of passionate, professional hairdressers. The foundation of all our styling, cutting and colouring services - the BB Hair Experience - is about advocating for curly hair equity and celebrating all hair styling and techniques in a safe and welcoming environment. As Scotland's leading curl specialists our aim is to help our clients embrace their natural texture and teach stylist how to cater to curls too under the banner of BB CURLS™. As a collective we learn together, honour each others differences and celebrate the unique experiences we all bring to the table.
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How is this report generated
Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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