Barrhead Travel's overall company reputation based on the given reviews appears to be mixed, showcasing both highly positive and distinctly negative experiences. A recurring theme in the positive feedback included praise for staff members like Edward, Angela, and Chris. These employees were noted for their exceptional customer service, willingness to match online prices, and their helpful and patient assistance in planning and booking travel arrangements that included cruises and multiple destination trips. Customers felt valued and appreciated the personalized attention, reflecting a professional and customer-centric approach. On the other hand, there are worrying instances of customer dissatisfaction, particularly centered around poor service experiences, refund issues, and unprofessional staff conduct. A notable complaint described an unfavorable encounter with a staff member described as a 'grumpy angry old man' and subsequent unfulfilled promises regarding a refund, calling into question the company's consistency in service quality and reliability in handling post-sale interactions.
Read more
