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Barrhead Travel Reviews Summary

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Travel Agencies | Glasgow

Intu Braehead Shopping Centre, King's Inch Road, Glasgow G51 4BN

Trustguide Rating

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C
D
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Barrhead Travel?

As of Mar 24, 2024, 66 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Barrhead Travel's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 24, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 24, 2024
Last updated
March 24, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Barrhead Travel's customers had a positive experience.

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Barrhead Travel's customer reviews analysis

Barrhead Travel's overall company reputation based on the given reviews appears to be mixed, showcasing both highly positive and distinctly negative experiences. A recurring theme in the positive feedback included praise for staff members like Edward, Angela, and Chris. These employees were noted for their exceptional customer service, willingness to match online prices, and their helpful and patient assistance in planning and booking travel arrangements that included cruises and multiple destination trips. Customers felt valued and appreciated the personalized attention, reflecting a professional and customer-centric approach. On the other hand, there are worrying instances of customer dissatisfaction, particularly centered around poor service experiences, refund issues, and unprofessional staff conduct. A notable complaint described an unfavorable encounter with a staff member described as a 'grumpy angry old man' and subsequent unfulfilled promises regarding a refund, calling into question the company's consistency in service quality and reliability in handling post-sale interactions.

Positive Feedback

Among the positive aspects of Barrhead Travel, customer service stands out as a core strength, based on these reviews. Staff members such as Edward, Angela, Hugh, and Chris are repeatedly commended for their efficiency, friendliness, and professionalism. They are recognized for going above and beyond customers' expectations, such as matching online quotes, meticulously organizing complex travel arrangements, and displaying exceptional patience. Furthermore, customers have demonstrated their trust in the brand by intending to make repeat bookings. The ability to make customers feel heard and their expressed satisfaction in getting the best deals are also commendable. Positive experiences seem to significantly revolve around the staff's proactive approach and their dedication to personalizing customer experiences.

Concerns and Threads

However, Barrhead Travel has shown areas requiring improvement highlighted through several negative customer experiences. The biggest concerns include issues with refund processing, which is seen as slow and marred with unfulfilled promises, leading to frustrations and perceptions of the company as untrustworthy. Additionally, some staff members have been described as unprofessional, particularly one instance where a staff member's unwelcoming attitude significantly detracted from the customer's experience. Such experiences contribute to a sense of inconsistency in service, potentially damaging the brand's reputation and dissuading potential customers who seek reliable and friendly customer service from visiting Barrhead Travel again.

Frequently asked questions about Barrhead Travel

Can Barrhead Travel match online holiday pricing?

Yes, Barrhead Travel staff are reported to match online quotes as part of their commitment to offering competitive prices and satisfying customer requirements.

What kind of customer service can I expect at Barrhead Travel?

Customer service experiences at Barrhead Travel vary; while many customers report exceptional service from knowledgeable and accommodating staff, there have been instances of poor service and unprofessional conduct that could affect your experience.

How reliable is Barrhead Travel when it comes to refunds?

There have been customer reports of delays and issues with refund processing at Barrhead Travel, with some customers experiencing broken promises and delays, suggesting that the reliability may be inconsistent.

Recent customer reviews and testimonials for Barrhead Travel

Barrhead Travel
Del Mac
5-Star
6 months ago
After visiting Hayes Braehead where we couldnt get anything better than we found ourself online (Basically served by a "Computer says NO kinda girl" we popped into Barrhead Travel and had a welcoming greeting from Edward who quickly found us what we required and also price matched an online quote. He was partially assisted by Emma and they both had us sorted and happy within 10 minutes. (Gural 5* in Belek) Great service and we are now booking another holiday just now with Edward while we are still on holiday. Great staff that wont just offer you any old rubbish. Thanks
Barrhead Travel
Michelle Hamilton
5-Star
7 months ago
Angela was fabulous, booked our Florida holiday and got us the best deal! Couldn’t have done enough for us and nothing was ever a bother! Her customer service was exceptional. Definitely book again.
Barrhead Travel
Jordan Hogg
5-Star
8 months ago
Angela was great, we were in and out really quickly and got the deal we were looking for. Ross had done the ground work but Angela hit it home for us. Thank you so much for sorting out our honeymoon!!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
66
reviews
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