Turn your 5-Star reviews into powerful social proof
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.

Balthazar Reviews

Rated 4.2 based on 3615 Reviews

4-6 Russell St, London WC2B 5HZ

French Restaurants | London

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

Recent reviews of Balthazar present a dichotomous picture of the establishment, with patrons praising certain aspects of their experience while expressing disappointment in others. Highly complimented are the quality and taste of specific menu items, such as the seafood plate, steak, and risotto, which are considered fresh, tender, and authentically prepared. Additionally, select staff members, notably waiters named Alex, Marco, and Adam, have earned individual recognition for providing exceptional, attentive service which enhanced the overall experience for guests. In contrast, several reviews critique the establishment for issues related to service speed and hospitality. Instances of long waits for menus, dishes, and attention, as well as the perception of inattentive or rude staff, detract from the restaurant’s reputation. Moreover, some customers find the food overhyped and lacking in creativity or flavor relative to the price, while others have had comparatively more favorable culinary experiences.

Read more

What Customers Are Saying About Balthazar?

Trustguide uses AI to extract key phrases from reviews about Balthazar and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Balthazar's customers had a positive experience.

Positive
Neutral
Negative

Balthazar Ratings

4

As of Based on 3615 revies as of Jan 09, 2024

Balthazar Score

As of Based on 3615 revies as of Jan 09, 2024

Got a busrning question about Balthazar?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Mar 13, 2024, 3615 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Balthazar's publicly available reviews View source

Maria Jaszewska rated Balthazar 4 stars
4 weeks ago
The food was great, especially the seafood plate - everything was fresh and of a high quality. For starters, the onion soup is a must-have - made with emmental cheese which gives it a nice flavour kick. However, the service was quite poor - we waited a really long time for getting the menu, as well as for our dishes to arrive. I understand that they had a lot of tables to serve, but it felt like the staff just didn’t care about providing us with a good service, and definitely didn’t make us feel warm and welcome. When we were told that we had to free our table and move to the bar, we didn’t receive the cocktails menu at all, and when I asked for it after 15 minutes of waiting, the barman looked at me as I was crazy and acted quite rudely.
Janessa Tiburcio rated Balthazar 4 stars
3 months ago
We had my birthday lunch here thinking it'd be special, but the atmosphere here was not as welcoming. I expected a bit more friendliness, but the staff are truly just there to take you to your seat, take your order, and serve. The food is nothing special. I'm not sure why this is popular. It didn't leave a huge impression for me to even try it here in NY/NJ.
Amy Niu rated Balthazar 4 stars
3 months ago
Wow this place is popular! Tried to book yesterday for today 5:30 but the only time slot left is 3:30, and when we went there it was still packed. Lovely food and service, with a very friendly price. Would recommend 100%. It is in Covent Garden, so there are a lot of shops around too.

Frequently Asked Questions About Balthazar

Is Balthazar well-known for any particular type of food?

Balthazar receives praise for its fresh and high-quality seafood, steak, risotto, and French classics such as steak frites and the onion soup.

How is the atmosphere at Balthazar described by previous guests?

The atmosphere at Balthazar is commonly described as homey and magnificent, with an amber color internal setting that creates a lively ambiance, especially when paired with live music.

What should I expect in terms of service at Balthazar?

Service experiences at Balthazar are varied. While there are reports of exceptional service from individual waiters, there are also several mentions of slow service, long waits, and some interactions with inattentive or rude staff members.

About Balthazar

French Restaurants

Artisan breads and patisseries all made in-house, with sandwiches and coffee for eat-in or takeaway.

Expand

How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.