French Restaurants
Chez Mal Brasserie & Bar
Chez Mal Brasserie & Bar

Chez Mal Brasserie & Bar Reviews Summary

French Restaurants | Manchester

What do customers say about Chez Mal Brasserie & Bar?

As of Apr 25, 2024, 175 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Food and service were excellent.

Pleasantly surprised, I had the Steak & Chips and it was rather decent.

Great quality food and service.

The atmosphere is sophisticated and elegant.

our server was lovely.

The prawn cocktail is delighting.

the onion rings were terrible

Incredible overrated and over priced.

Food was underwhelming

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 25, 2024
Last updated
April 25, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Chez Mal Brasserie & Bar's customer reviews analysis

The evaluations of Malmaison Bar & Grill in Manchester from recent customer reviews illustrate a solid overall reputation, particularly praising the establishment for accommodating last-minute reservations and bustling atmospheres on eventful nights. Customers generally find the food quality to be high, with some standout dishes like the steak being mentioned more than once. There is gratitude for particular menu preferences, such as the omission of beans in the breakfast fry-up. The staff receives commendation for friendliness and attentive service. Decor and ambiance are noted positives, contributing to a sophisticated and elegant dining experience. However, there appears to be an inconsistency in the customers' gastronomic satisfaction, with some describing food as underwhelming and average. The pricing is brought into question on occasion, with a few guests deeming the establishment to be overpriced for the provided portion sizes and service.

Positive Feedback

The key positive aspects of Malmaison Bar & Grill derive from its ability to create a high-quality dining experience with attentive service and a sophisticated atmosphere. The venue's capacity to accommodate guests during busy periods, especially on special occasions like significant football matches, is a strong point. Customers seem pleased with specific menu items, noting the steak as a commendable dish and expressing satisfaction with the substantial portion sizes of some meals. The cocktails and selection of drinks have received positive mentions, suggesting a well-crafted beverage menu. The interior decor and ambiance contribute positively to the dining experience, with an atmosphere suitable for notable events and luxurious outings.

Concerns and Threads

Despite the positive feedback, there are notable negative aspects to consider. Some customers have experienced dissatisfaction with the food, describing it as average or underwhelming and questioning its value given the price point. In particular, there are criticisms about the onion rings’ quality and the overall portion sizes that can be perceived as small relative to the cost. Moreover, the choice to serve 'schooners' rather than full pints has been met with resistance from local patrons. Additionally, one review mentioned a hefty service charge that seemed disproportionate to the level of interaction and service received, indicating a disconnect between service fees and customer expectations.

Frequently asked questions about Chez Mal Brasserie & Bar

Does Malmaison Bar & Grill Manchester accommodate last-minute reservations?

Yes, there have been instances where customers were accommodated on a busy night with last-minute reservations, suggesting a flexible and customer-oriented reservation policy.

Are there any unique drink serving practices to be aware of?

Malmaison Bar & Grill serves 'schooners', which are 2/3 of a pint, instead of full pints. This may be an important consideration for customers who prefer traditional pint servings.

How does Malmaison Bar & Grill manage portion sizes and pricing?

Customer feedback indicates that while some find the portion sizes substantial, others view them as small given the pricing. Potential patrons should be prepared that pricing may be perceived as somewhat high.

Recent customer reviews and testimonials for Chez Mal Brasserie & Bar

Chez Mal Brasserie & Bar
Philip Subhan
3 weeks ago
Despite a very last minute reservation on an unusually busy Sunday night due to ManChester City vs. Arsenal over Easter weekend the maitre d’ was able to accommodate us. Food and service were excellent. Loved the atmosphere and the cocktails were great. Great place for a night out.
Chez Mal Brasserie & Bar
3 weeks ago
Pleasantly surprised, I had the Steak & Chips and it was rather decent, and a big portion. However the onion rings were terrible, they were mostly batter with little to no onion present. Can’t fault the breakfasts, top quality stuff. No beans on the fry up which I appreciate. Saves the awkwardness of having to ask for no beans.
Chez Mal Brasserie & Bar
Marianna Ntovlianidou
3 months ago
Great quality food and service. Wonderful atmosphere. Friendly staff
Read all reviews

About Chez Mal Brasserie & Bar

French Restaurants
Hotel-based French restaurant with a specialty grill & full bar amid rustic-chic environs.