B+B Edinburgh appears to have a mixed company reputation based on recent reviews, with the overall customer experience praising certain aspects while critiquing others. On the positive side, the location is consistently highlighted as being central and convenient, with proximity to transport links and attractive views from the rooms enhancing the stay for many guests. The breakfast receives numerous commendations for both its quality and variety, and the staff, especially during the breakfast service, are acknowledged for their friendliness and efficiency. However, a significant negative aspect affecting the company's reputation is the non-functional elevator, which has been out of order for a long period. This has caused inconvenience to guests, particularly those with mobility issues or heavy luggage, and the communication regarding this malfunction has been poor. Room quality seems to be inconsistent, with some describing the rooms as comfortable and clean, while others report a lack of attention to detail and 'basic' amenities. The lack of advanced notice about out-of-service facilities and perceived value for money are recurring negative themes in the feedback provided.
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