Away Holidays Reviews

Customer feedback for Away Holidays reveals a mixed overall sentiment. While several reviewers consistently mention efficient booking, responsive and friendly staff, and good value for money, others recount significant frustrations, including frequent flight changes, payment issues, and feeling stranded during trips. There are also complaints about customer service, with two reviewers specifically criticizing interactions with a staff member named Mason.

The most frequent positive themes include responsive communication, ease of booking, and knowledgeable, helpful agents such as Teresa, Joe, and Rob. Returning customers mention improvement over time and refer friends and family to both Away Holidays and Southall Travel. On the other hand, recurring negative patterns are related to booking mistakes, poor handling of changes, and a lack of accountability for service issues, especially when problems arise mid-journey.

Overall, Away Holidays is seen as a travel agency that can offer value and positive experiences, particularly in straightforward cases and for repeat customers. However, concerns remain about reliability during disruptions and how customer concerns are managed, especially for higher-value or complicated bookings. The reputation in the travel industry is clearly polarized based on the region and specific experiences.

Away Holidays is a travel agency specializing in booking package holidays, flights, and accommodation for destinations worldwide. The company operates by providing tailored travel solutions through direct communication with customers, either by phone or online, catering to various needs such as family vacations, special events, and value resort deals.

Away Holidays follows a client-focused workflow where travel consultants assist with all aspects of the booking process—researching client preferences, communicating travel options, making reservations, and handling changes or cancellations. The company coordinates with hotels, airlines, and transfer providers to deliver a comprehensive travel experience from booking to post-trip support.