ARTBOX appears to establish itself as a niche retailer, catering to fans of cute Japanese items and characters such as Hello Kitty and Totoro. The company is perceived as selling authentic, well-made products. Customers appreciate the variety of brands, including Sanrio, Amuse, and others, as well as the themed layout of the store. Nevertheless, the retail experience is hindered by logistical challenges, chiefly around store capacity and queuing. Long waits, even on weekdays, and visibility issues from outside the shop, have been sources of frustration. Moreover, some customers feel that the store artificially inflates demand by controlling entry numbers, resulting in negative experiences for those made to wait unnecessarily, particularly in unpleasant weather conditions.
Artbox Reviews
Rated 4.5 based on 914 Reviews
44-46 Shelton St, London WC2H 9HZ
Gift Shops | London
