Artbox Reviews
Rated 4.5 based on 914 Reviews
Gift Shops in London
44-46 Shelton St, London WC2H 9HZ
Published on
January 18, 2024
Last updated
July 10, 2025
ARTBOX appears to establish itself as a niche retailer, catering to fans of cute Japanese items and characters such as Hello Kitty and Totoro. The company is perceived as selling authentic, well-made products. Customers appreciate the variety of brands, including Sanrio, Amuse, and others, as well as the themed layout of the store. Nevertheless, the retail experience is hindered by logistical challenges, chiefly around store capacity and queuing. Long waits, even on weekdays, and visibility issues from outside the shop, have been sources of frustration. Moreover, some customers feel that the store artificially inflates demand by controlling entry numbers, resulting in negative experiences for those made to wait unnecessarily, particularly in unpleasant weather conditions.
ARTBOX specializes in 'kawaii' Japanese merchandise, featuring a range of authentic products from brands like Sanrio, Amuse, BT21, and ACDRAG. You can find a variety of items including themed stationery, ceramics, plush toys, and other character-themed goods.
If you are seeking a wider selection of items and convenience, shopping online may be preferable, as there is free delivery for purchases over £25. For an in-person, thematic shopping experience and the opportunity to see products directly, visiting the store is ideal, though it may include a wait time, particularly during peak hours or holidays.
Customers frequently report wait times, especially during holidays and on weekends, which can range from 25 to 30 minutes. It is recommended to visit on a weekday to possibly minimize queuing. However, anticipate the possibility of a queue, as store capacity is limited to ensure a quality shopping experience.
Cheerful store featuring Japanese character stuffed animals, home decor, accessories & other goods.
