Artbox Reviews Summary

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Gift Shops | London

44-46 Shelton St, London WC2H 9HZ

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Artbox?

As of Mar 13, 2024, 914 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Artbox's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 18, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Artbox's customers had a positive experience.

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Artbox's customer reviews analysis

ARTBOX appears to establish itself as a niche retailer, catering to fans of cute Japanese items and characters such as Hello Kitty and Totoro. The company is perceived as selling authentic, well-made products. Customers appreciate the variety of brands, including Sanrio, Amuse, and others, as well as the themed layout of the store. Nevertheless, the retail experience is hindered by logistical challenges, chiefly around store capacity and queuing. Long waits, even on weekdays, and visibility issues from outside the shop, have been sources of frustration. Moreover, some customers feel that the store artificially inflates demand by controlling entry numbers, resulting in negative experiences for those made to wait unnecessarily, particularly in unpleasant weather conditions.

Positive Feedback

Positive customer feedback for ARTBOX is anchored in their specialized inventory of 'kawaii' Japanese merchandise, including popular brands like Sanrio and thematic items. The shop's authenticity and exclusive focus on cute Japanese products generate excitement and satisfy niche interests. The helpfulness and friendliness of staff are often highlighted, contributing significantly to the overall positive shopping experience. Clients also appreciate the shop's visual appeal and thematic organization, significantly enhancing the in-store experience. For the online platform, the convenience of a wider selection of items and the availability of free delivery on purchases over a set amount add to customer satisfaction.

Concerns and Threads

On the flip side, significant negative feedback centers on logistical aspects of the shopping experience at ARTBOX. Customers report excessively long waiting times to enter the store, which can be exacerbated by the store's small capacity and limited hours of operation. The lack of visibility into the store from the outside has led to disappointment when finally admitted, only to find desired items out of stock or selection lacking. Furthermore, several reviews suggest that the queued entry system may artificially generate a sense of demand, resulting in frustration especially when compounded by inclement weather. Lastly, the pricing is occasionally critiqued, and the selection for specific items like stickers seems limited, leaving some customers unable to find what they were looking for.

Frequently asked questions about Artbox

What kind of products can I find at ARTBOX?

ARTBOX specializes in 'kawaii' Japanese merchandise, featuring a range of authentic products from brands like Sanrio, Amuse, BT21, and ACDRAG. You can find a variety of items including themed stationery, ceramics, plush toys, and other character-themed goods.

Is it better to visit ARTBOX in-store or shop online?

If you are seeking a wider selection of items and convenience, shopping online may be preferable, as there is free delivery for purchases over £25. For an in-person, thematic shopping experience and the opportunity to see products directly, visiting the store is ideal, though it may include a wait time, particularly during peak hours or holidays.

What can I expect in terms of wait times to enter ARTBOX?

Customers frequently report wait times, especially during holidays and on weekends, which can range from 25 to 30 minutes. It is recommended to visit on a weekday to possibly minimize queuing. However, anticipate the possibility of a queue, as store capacity is limited to ensure a quality shopping experience.

Recent customer reviews and testimonials for Artbox

Artbox
NemoAlert wu
4-Star
a month ago
Perhaps one of the few places that sells cute Japanese items mainly from IP Sanrio (Hello Kitty, My Melody etc). A small shop but tries to stock as much product as possible. Not sure if online offers more items but it’s really nice to physically see the products. Would say the items are authentic and well made. We bought a ceramic rice bowl and a plastic cup. £9.99 and £7.50 respectively. Staff is helpful and would be more than happy to open any box or cabinet for a customer to have a better look at items.
Artbox
Ace Scarlet
4-Star
5 months ago
Absolutely adorable place to shop for cute stuff within the genre! As a big fan of Kuromi, I was super excited to go there. From personal experience, the best days to go are within working days. The queue outside can be long and slow on the weekend, especially during holidays. It is 100% worth the wait, though, for how themed it is and how cute the place is laid out!
Artbox
Constance Pang
4-Star
4 months ago
Everything is super cute. Although if you live in the UK, it is better to purchase online rather than buying from the store. There are more items available online and free delivery over £25. If you visit the store, try to be there before 6. The queue to the shop can be long, we waited 30mins at 6pm on a Tuesday, and the store was closing at 7pm.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
914
reviews
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About Artbox

Gift Shops

Cheerful store featuring Japanese character stuffed animals, home decor, accessories & other goods.

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