Aqua Shard

Aqua Shard Reviews Summary

Rated 4.1 Star based on 7894 Reviews

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Overall Rating
Published on
January 31, 2024
Last updated
March 13, 2024

What do customers think about Aqua Shard?

A careful analysis of the latest reviews for Aqua Shard suggests an overwhelmingly positive reputation, particularly highlighting the quality of the dining experience, service, and ambiance. Frequent mentions of the stunning views align with the elevated positioning of the restaurant, creating an atmosphere primed for special occasions. The staff, notably waiters like Alex, Francesco, and Anisa, receive consistent praise for their attentiveness, professionalism, and friendly demeanors, which greatly contribute to the overall satisfaction of guests. While the quality of food is generally lauded, especially dishes such as the Dry Aged Beef Fillet, there are occasional mentions of the food not fully meeting expectations, especially considering the price, which might be offset by the premium for the view. Service efficiency equates to a well-managed establishment, and added touches like congratulatory treats for special occasions contribute to a luxurious and memorable experience.

Positive Feedback

The key positive aspects emerging from customer feedback include the exceptional quality of service, gastronomic enjoyment, and the unforgettable view provided by Aqua Shard. Waitstaff such as Alex and Antonio are celebrated for their expertise and ability to balance professionalism with humor, enhancing the customer experience. The culinary offerings, particularly highlighted in the Experience Menu and the pairing of wine with meals, are also widely appreciated for their taste and presentation. The ambiance, bolstered by thoughtful features like mirror dividers and low lighting, is frequently mentioned, emphasizing a romantic and intimate setting that elevates the dining experience. Importantly, the restaurant seems to excel in creating a celebratory atmosphere, making it a recommended destination for special occasions and an overall indulgent feel.

Concerns and Threads

Conversely, a few criticisms are embedded within the reviews. While the service and views are consistently praised, the food occasionally falls short of some customers' expectations for the price point, intimating a perceived imbalance between cost and culinary value. The Peter Pan themed Afternoon Tea, for example, was considered underwhelming by one guest. Inconveniences such as long queues for restrooms, the absence of luxury amenities such as hand cream in the ladies' toilets, and difficulty in opening bathroom doors were also noted as minor detractions from the otherwise luxurious experience. These points suggest room for improvement in ensuring that the entire experience aligns with the expectations set by a premium dining venue.

Frequently asked questions about Aqua Shard

Does the Experience Menu at Aqua Shard guarantee a window table?

Yes, choosing the Experience Menu at Aqua Shard does guarantee guests a table by the window to enjoy the panoramic views of London.

Is the restaurant suitable for special occasions?

Absolutely. Many customers recommend Aqua Shard for special occasions due to its exceptional service, stunning views, and celebratory atmosphere.

Can dietary preferences or restrictions be accommodated?

While specific dietary accommodations are not detailed in the given reviews, the high praise for the attentive staff suggests that the restaurant is likely to accommodate special dietary needs if notified in advance.

What are customers saying about Aqua Shard

Aqua Shard
Jane McDonald
a week ago
Me and and my Husband had a wonderful dinner here as part of our honeymoon last week. Because of the occasion we opted for the Experience Menu which guarantees a window side table and comes with a 3 course meal and a glass of champagne - it certainly was an experience and it was an absolute heavenly evening! Our reservation was for 8pm, so it was perfect for night time view over London, they keep the restaurant lighting low accordingly so you have an unobstructed view (and there are lamps at the table if you need a bit more light to read your menu). An interesting feature included mirror dividers between window tables which added wonderful sky reflections that complimented the polished floors, and gave a more intimate dining experience for your table. The staff were excellent - we were pleasantly greeted on arrival by the front desk and brought to our table where we were immediately met by our fantastic waiter Alex who was so adept at service it felt like we had our own private server. He was excellent at making both food and wine recommendations, and we were impressed at how adeptly he navigated professionalism and well timed humour. Finally the food - we were not sure what to expect as we were unsure whether the price of the plate is really for the food or the view. It's most definitely both - the food was excellent. We both had the smoked ham hock & chicken terrine to begin, followed by the seabass with Cornish crab (which might have done with a tad extra seasoning), and the venison, which my husband and I adored. Dessert we had the chocolate trio - a divine triad with white, milk, and dark chocolate where each piece was somewhere between a mousse and chocolate truffle in texture, without being overly rich; and the selection of sorbets, which came in fig, pear, and elderflower flavour. The elderflower was bursting with flavour and almost juicy in texture.. my definite favourite of the three flavours. As a lovely touch they also sent us a congratulatory chocolate tart for our engagement. Would very much recommend the experience for a luxurious evening with an indulgent feel; for anyone visiting London that wants to see a show stopping cityscape; and for anyone that enjoys an evening of good atmosphere with excellent service :)
Aqua Shard
a day ago
This is an absolutely fabulous experience. The food is excellent, the staff are friendly and helpful, and the views... wow (we were very lucky with the weather)! We opted for the pairing menu and the wines were all good (much better value than buying wine by the bottle) - a decent amount of each, which was a relief as the glass sizes weren't shown on the menu. We were lucky to get quite close to the window (if there are only 2 of you you stand more chance of getting a window table). Highly recommend.
Aqua Shard
Emma Hunt
2 days ago
Saturday afternoon brunch was a unique, unforgettable experience ! The setting is spectacular, starting with the friendly security people in reception, the staff that greet you and also the waiting on staff. The moment you walk through the door+see the magnificent view, then when you are led to your take in the general ambience of the setting, the efficiency of the staff is outstanding, the whole place works like a well oiled cog.....they are attentive+on hand without being overbearing. The food was simply outstanding, the wine was refreshing and we shared lots of memorable moments during our time there. Saving up for and looking forward to our next visit 😊
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About Aqua Shard

British Restaurants

Panoramic views and Modern British food from a dining room and bar on the 31st floor of The Shard.