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As of Apr 05, 2024, 443 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Am Moving Company's customer reviews analysis

AM Moving Company has garnered an eclectic mix of reviews that illuminate a generally positive customer experience amid a few serious grievances. The positive testimonials frequently praise the movers for their professionalism, efficiency, and courteous demeanor under longer-than-anticipated work hours and demanding conditions such as multi-story buildings without elevators. Instances of exceeding expectations are noted with the movers' ability to adapt to unforeseen circumstances like inclement weather and elevator issues without compromising the originally quoted rates. Although most reviews reflect a high level of satisfaction, one notably negative critique under the updated management outlines issues such as unprofessionalism, unpreparedness, communication barriers, as well as potentially deceptive practices, suggesting inconsistencies in service quality. This isolated review starkly contrasts the otherwise reliable reputation suggested by repeated customers and first-time users, indicating potential room for improvement in the company's operational consistency and dispute resolution protocol.

Positive Feedback

AM Moving Company has earned commendation for several key components of service excellence. Customers have widely acknowledged the care taken in handling and protecting possessions during transit, the punctuality of the crew's arrival, and the movers' commitment to honoring quoted prices, which contributes to a sense of trust and financial transparency. Additionally, repeat patrons express continued satisfaction over the years, reaffirming the company’s ability to maintain long-term customer relationships. The responsiveness of the crew members to extended service durations, such as conducting moves within a single day to alleviate customer inconvenience, further underscores their dedication. Movers such as Daryl, Brian, Jacobey, Sergio, Jesus, Felix, Joseph, Chris H., and others are specifically named for their professionalism, suggesting a personalized and attentive approach to service.

Concerns and Threads

While the majority of reviews are positive, the company's reputation is not without blemish. A critical review presents a starkly negative account under the new ownership, highlighting severe issues including lack of timeliness, poor communication due to language barriers, and a lack of preparedness and experience among the moving crew. This account suggests a departure from the company's usual standards, as the reviewer had previous positive experiences with AM Moving. Other complaints point toward inefficiency in operations, such as using an overly small moving truck requiring multiple trips, and an inability to complete the agreed-upon scope of work within the estimated timeframe, thus disproportionately increasing the move's duration and associated costs. The company's follow-up and conflict resolution mechanisms are also brought into question, providing critical areas for AM Moving Company to address in order to ensure a uniformly high-quality service offering.

Frequently asked questions about Am Moving Company

Can AM Moving Company handle long-distance moves efficiently?

Based on customer feedback, AM Moving Company has demonstrated efficiency in managing long-distance moves, with specific praise for their ability to adapt to challenges like weather conditions and complete tasks within a day to avoid extra hassle. However, efficiency may vary, and the inclusion of unfavorable reviews suggests the possibility of inconsistencies.

Does AM Moving Company provide a binding quote or flat rate pricing?

Customers have noted that AM Moving Company honors flat rate pricing and quoted rates even in scenarios where unexpected additional items are moved. It is advised to discuss the binding nature of quotes and conditions that could affect pricing ahead of time.

How does AM Moving Company handle communication and language barriers with its crew?

While many reviews do not mention communication issues, one particular review noted significant language barriers that impeded efficient communication during the moving process. It's recommended that potential customers inquire about communication protocols and confirm that there will be an English-speaking crew member if necessary.

Recent customer reviews and testimonials for Am Moving Company

Darren Olson

5-Star

a week ago

I recently moved from Dallas to Austin with the help of AM Moving Co, and I couldn’t be happier with their service. Daryl, Brian, and Jacobey were our movers, and they did an outstanding job. Despite facing elevator issues at our high rise in Dallas and dealing with rain at both cities and the entire drive, they kept a positive attitude and worked efficiently. We ended up having more items than we thought, but they still honored the flat rate we were quoted. They managed to move everything into our new four-story townhouse (no elevator) in Austin without any issues. What impressed me the most was their commitment to getting the job done in one day, turning what could have been a two-day job into a 22-hour day to avoid extra hassle for us. I'm really grateful for their hard work and would definitely recommend AM Moving Co (esp Daryl, Brian, and Jacobey) to anyone looking for reliable movers.

CL A

5-Star

2 months ago

This was my first time to use AM Moving and I couldn’t be happier. I moved from Dallas to Wichita Falls Tx and Daryl and Johnny did a great job. They were so careful with all of my furniture and wrapped everything so well. They were on time and very expedient and professional. The best movers I’ve ever used/- thanks so much! Cindy A.

Kimberly Borman

5-Star

5 months ago

I had the best experience with AM Moving Company. They went out of their way to accommodate me and the needs for my situation. I had items in two different storage locations and they made it super easy to move in to my new home. Sergio, Jesus, and Felix were amazing. Very courteous and helpful. I would definitely recommend them.

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Am Moving Company Reviews Summary

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Featured review

Am Moving Company's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Am Moving Company

Can AM Moving Company handle long-distance moves efficiently?

Does AM Moving Company provide a binding quote or flat rate pricing?

How does AM Moving Company handle communication and language barriers with its crew?

Recent customer reviews and testimonials for Am Moving Company

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Overall Rating

About Am Moving Company