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Allertons Queens Arcade Reviews

Rated 4.8 based on 1896 Reviews

23, Victoria Gate, Harewood St, Leeds LS2 7AR

Hairdressers | Leeds

Published on
July 7, 2024
Last updated
July 7, 2024

Reviews Summary

Allertons Leeds appears to have a generally positive reputation based on the reviews provided. Customers have had favorable experiences with various services offered by the salon, particularly hair styling. The stylists, especially Katie, Eleni, Sam, Tom, and Alex, are frequently praised for their professionalism, skills, and ability to put clients at ease. The salon ambiance is described as welcoming with a comfortable atmosphere. However, there is an isolated incident detracting from this positive image, involving a less satisfactory color and blow-dry service, perceiving the establishment as uncaring in addressing concerns, suggesting inconsistency in service quality and customer service responsiveness. While the majority of client interactions seem pleasant and satisfactory, it is clear that there are areas requiring attention, such as thoroughness in consultations and handling customer complaints with more empathy and effectiveness.
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What Customers Are Saying About Allertons Queens Arcade?

really enjoyed the experience

fantastic hairdresser

very professional

instantly put me at ease

best haircut I have had

lovely experience overall

Look amazing

Everyone is lovely

feeling fabulous

Very friendly service

felt pressed into paying

Trustguide uses AI to extract key phrases from reviews about Allertons Queens Arcade and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 88% of Allertons Queens Arcade's customers had a positive experience.

Positive
88%
Neutral
0%
Negative
12%

Allertons Queens Arcade Ratings

5

As of Based on 1896 revies as of Jul 07, 2024

Allertons Queens Arcade Score

88%

As of Based on 1896 revies as of Jul 07, 2024

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Customer Reviews

As of Jul 07, 2024, 1896 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Allertons Queens Arcade's publicly available reviews View source

Chan Brown rated Allertons Queens Arcade 5 stars
a week ago
This was my first time visiting the salon and I really enjoyed the experience. Katie conducted my wash, cut, and blow dry and she was incredible. I’m so happy with the service and it was lovely chatting away to Katie who did such a great job!
Stella rated Allertons Queens Arcade 5 stars
a month ago
Eleni K fantastic hairdresser ! I had a wash, cut , style and blow-dry, she was very professional and understood what I wanted for my hair. I didn't feel rushed - something that at times happens as hairdressers are always so busy- and they took care of my hair. I was very happy with the cut, the hairstyle and blow-dry (unfortunately the waves didn't last long, but it was the weather , as after 2 hours started raining and my hair doesn't hold well curls!) Elena is very skilled, and very friendly person, I highly recommend her. I was impressed with her skills and attention to details. Allertons staff was also helpful , as I was lost at the beginning trying to find the entrance (there are three allertons!) . I will be back for sure. The building is also fantastic, it is in Victoria Gate.
Charlotte Veale rated Allertons Queens Arcade 5 stars
a month ago
Went for a consultation and was really anxious about trying to find a new salon following relocation to Leeds. Sam instantly put me at ease, was very professional and gave me confidence he knew what he was doing. All the other staff seemed lovely too. Looking forward to my appointment now.

Frequently Asked Questions About Allertons Queens Arcade

Can I expect a personalized and attentive hair styling experience at Allertons Leeds?

Based on several reviews, many stylists at Allertons Leeds are commended for their ability to provide personalized and attentive services that meet clients' expectations. However, one should consider that experiences may vary.

Is there a variety of services available at Allertons Leeds?

Allertons Leeds offers a range of services including wash, cut, style, blow-dry, coloring, and nail services. Customers have generally been pleased with the outcomes of these services.

How does Allertons Leeds handle customer complaints or dissatisfaction?

While there are instances of Allertons Leeds attempting to address complaints by offering discounts or complimentary products, a review indicates that the resolution process might not always be perceived as caring or effective. It's advisable to discuss any concerns directly with the salon for clarification.

About Allertons Queens Arcade

Hairdressers
The UK’s only Self Care Department Store. Skincare, Makeup, Haircare, Fragrance, La Bottega Milanese Coffee and Food, Balcony Cafe, EAST Barbers, Hairdressing, Beauty Services, Nails, GP, Personal Trainer, Nutritionist, Physiotherapist and more.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.

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