The overall reputation of Action Garage Door Repair Specialists reflects a positive customer experience, with the majority of reviewers commending the company's professionalism, quick turnaround times, and knowledgeable technicians. A frequently mentioned theme is the responsiveness and efficiency of the service, with customers noting prompt arrivals and satisfactory installations. Sales tactics, however, have been called into question by one customer who observed a price reduction after seeking a second opinion, hinting at potentially flexible pricing strategies. The front office's communication style has also received criticism, with a report of excessive and intrusive follow-up calls, suggesting a possible area for improvement in customer service etiquette.
Positive feedback for Action Garage Door Repair Specialists is centered around their timely service, excellent communication, and skilled technicians. Customers report that technicians, such as Sebastian and Mack, are highly professional, courteous, and able to diagnose issues effectively. The workmanship is of high quality, resulting in smooth and quiet functionality of the repaired doors. The ability to quickly schedule and execute repairs, often with a turnaround of only a few days, stands out as a strong point. Furthermore, customers appreciate the fair pricing and the provision of warranties, enhancing the value received from the services.
Despite many positive experiences with Action Garage Door Repair Specialists, there have been some negative aspects highlighted by customers. A notable concern involves the sales process, where prices were reduced after the mention of seeking a second opinion, which can raise questions about initial pricing transparency. Additionally, one customer reported overly persistent follow-ups from the front office, describing the experience as nearly harassment due to repetitive calls and emails. Another customer was dissatisfied with a technician who seemed rushed and more focused on upselling to a full system replacement rather than addressing the immediate issue, resulting in distrust toward the company's service intentions.
Customers report that Action Garage Door Repair Specialists often provides same-day responses and is able to schedule repairs within a few business days, showcasing a quick response time.
According to customer reviews, technicians like Sebastian take the time to thoroughly explain the issues, offer various repair or replacement options, and perform tests to ensure a proper fix before leaving.
Yes, customers indicate that the company provides a reasonable price and includes a warranty on their services and parts, adding an extra layer of assurance for the work performed.
Action Garage Door is a garage door repair and installation company in Houston, Texas. We install new garage doors and provide garage door repair services to customers throughout the state of Texas. We also service and install garage openers, commercial doors, and premium steel doors.For years, we have been providing residents throughout Houston with dependable garage door service, keeping their garages in the best working order. Our family-owned business has been satisfying customers for over 30 years and we are here to help you with the services you need for your garage door in Houston. We do all of our work in compliance with local regulations and our doors will hold up against the toughest weather conditions.
