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Ace Jewellery

Ace Jewellery Reviews Summary

Jewellers | Leeds

What do customers say about Ace Jewellery?

As of Apr 14, 2024, 70 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 14, 2024
Last updated
April 14, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
70
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Ace Jewellery's customer reviews analysis

Evaluation of the gathered customer reviews for Ace Jewellery indicates a predominantly positive reputation, with particular commendation for their exceptional customer service and craftsmanship. Clients repeatedly praise the staff for their expertise, friendliness, and patience, underscoring a high level of customer satisfaction within the provided services. Key themes emerging include the company's ability to adeptly handle complexities such as ring cutting and repairs, customization of jewelry to cater to unique needs, and the efficient turnaround time for repairs. The jewelry's quality and the informative nature of the assistance provided are also highlighted, which enhances the trust in the company's offerings. While the reviews analyzed do not overtly present recurrent negative experiences, the absence of critical feedback implies a strong positive market perception of Ace Jewellery.

Positive Feedback

The reviews collected reveal several positive aspects of Ace Jewellery that contribute to its favorable standing among customers. The skilled craftsmanship, especially in delicate tasks such as ring cutting and resizing, has been highly praised, ensuring that customers' valuable pieces are not only preserved but also elegantly restored. Personalized service is another commendatory feature, with special mentions of the helpful guidance provided by individuals like Georgia and Edward. This personalized touch seems to resonate well with clients seeking bespoke jewelry experiences. Moreover, Ace's ability to provide quick and efficient service, completing work within a week, is frequently mentioned as a testament to their commitment to client satisfaction. The complimentary services, as in the case of the no-charge clasp reform, also play a significant role in enhancing the company's image and customer delight.

Concerns and Threads

Despite the predominance of positive feedback, it is challenging to discern any significant negative aspects from the reviews provided for Ace Jewellery. The data lacks overtly critical commentary or shared experiences that would suggest a pattern of dissatisfaction or recurring issues with the company's services or products. This lack is notable in itself, suggesting that any negative experiences are either infrequent or not reflected in the current collection of reviews. It may also indicate a high level of responsiveness from the company in addressing and resolving complaints promptly and effectively, which serves to further reinforce the positive reputation observed.

Frequently asked questions about Ace Jewellery

Can Ace Jewellery handle jewelry repairs that require precision, like ring cutting or resizing?

Yes, Ace Jewellery is highly praised for its skilled craftsmanship, especially in precise tasks such as ring cutting and resizing while ensuring the integrity of the jewelry pieces is maintained.

Do they offer custom-made jewelry services?

Certainly, Ace Jewellery is commended for its custom-made jewelry services, catering to clients seeking unique and personalized designs that stand out.

How quick is Ace Jewellery's service for repairs and custom orders?

Customers report a quick and efficient service, often completing repairs within a week and offering prompt assistance for custom orders, highlighting the company's commitment to satisfying client needs in a timely manner.

Recent customer reviews and testimonials for Ace Jewellery

Ace Jewellery
Danielle Swift
5-Star
a month ago
Amazing Jewellers great customer service really friendly and craftsmanship is unreal. Had to have my rings cut off (expertly by them and done in such a way that my rings could be saved) and they were repaired exquisitely you can’t even tell they were ever cut. My wedding band was also custom made here 3 years ago and I cannot recommend them highly enough!
Ace Jewellery
Cheryl Green
5-Star
a week ago
After 9 months of not been able to wear my wedding, engagement and eternity ring due to oestioarthritis. I collect my alternate rings yesterday. I was smiling all day and still am , brilliant service and work. Would recommend Ace to anyone...Great job. Thank you very much.
Ace Jewellery
Sophie Eliza
5-Star
4 months ago
WOW!!! Thank you so much to the team at ACE, especially Georgia, who was so patient and helped me pick out two rings on my birthday. They are just so beautiful. I would recommend this shop to anyone who is looking for something more unique/special than the usual stuff that’s being churned out on the high street. The whole service has been outstanding. Thanks again - we will certainly be back
Read all reviews

About Ace Jewellery

Jewellers
Ace Jewellery is a Leeds-based jewellery shop with a difference! Not only do we sell a wide range of jewellery at a range of prices, we can also repair your jewellery too. We can clean, repair, polish and re-model many types of jewellery, and we are also trusted to handle the repairs of dozens of other jewellery stores too. So, with our own on-site jewellery workshop, you know your jewellery is in the best hands!
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