homepage
/
Leeds
/
Upholstery
/
Abbey Upholstery & French Polishing
Abbey Upholstery & French Polishing

Abbey Upholstery & French Polishing Reviews Summary

Upholstery | Leeds

What do customers say about Abbey Upholstery & French Polishing?

As of Feb 18, 2024, 6 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 18, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
6
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Abbey Upholstery & French Polishing's customer reviews analysis

Abbey Upholstery and French Polishing have garnered a largely positive reputation from its clientele, underlined by recurring themes of professionalism, craftsmanship, and customer satisfaction. Reviews frequently commend the individual named Karen for her meticulous attention to detail and professionalism in upholstery services, which have been described as 'artful' restorations. Customers appreciate the company’s honesty and consultative approach, particularly in situations where costs could be transparently minimised and efficiency in project completion was evident. Customers seeking restoration or reupholstery of antique furnishings have expressed satisfaction with the thoughtful advice and impressive final results. However, the company’s reputation is somewhat tarnished by complaints regarding the stock availability and delivery for online purchases, alongside criticism of customer service responsiveness and pricing.

Positive Feedback

Extensively positive feedback for Abbey Upholstery and French Polishing highlights their strengths in providing high-quality services. Customers have specifically praised Karen's exceptional skill level and her consultative methodology that ensures client awareness and involvement through the restoration process, while also appreciating cost-effectiveness and timely project executions. The talent in managing antique restoration projects is also well-recognized, with customers commending the guidance provided on textile choices and the beautiful outcomes of the furniture pieces. The competency and helpful nature of the company appear as significant factors contributing to their positive standing amongst customers who have used their services.

Concerns and Threads

While the majority of feedback for Abbey Upholstery and French Polishing is positive, there are notable negative experiences that detract from the company's overall reputation. Customers have expressed frustration with aspects such as misleading stock information on their website, leading to prolonged wait times for online purchase deliveries. This has caused disappointment and inconvenience, especially highlighted in the experience of one customer seeking a high back chair for an elderly relative. Additionally, customer service responsiveness is flagged as a significant concern, with reports of unreturned calls and emails, which translated into an overall poor customer service rating for some. These negative experiences have lead to advisements for potential buyers to consider alternative options.

Frequently asked questions about Abbey Upholstery & French Polishing

Can I trust the quality of Abbey Upholstery and French Polishing's work on antique furniture?

Yes, according to customer reviews, the company is highly trusted for its quality workmanship on antique furniture, with specific praise for their professional advice and attention to detail in restoration.

Is Abbey Upholstery and French Polishing transparent with pricing and services?

Customers have noted the company's honesty and transparency in services and pricing, especially in circumstances where cost-saving measures are possible.

I plan to order from Abbey Upholstery's website, should I be aware of any potential issues?

Some customers have reported discrepancies between stock listed on the website and actual availability, leading to delivery delays. It may be advisable to confirm stock availability with customer service before placing an online order.

Recent customer reviews and testimonials for Abbey Upholstery & French Polishing

Abbey Upholstery & French Polishing
Giorgia Sessi
5-Star
4 months ago
5 star service - I would highly recommend Karen at Abbey Upholstering. She has worked on two projects for us over the past 3 years, an antique chair and a chaise longue. Both have returned to us as real works of art! Her professionalism and attention to detail are second to none. Thank you Karen!
Abbey Upholstery & French Polishing
Frank King
5-Star
8 months ago
Really pleased with how karen dealt with our natuzzi sofa. The issue was identified early and a consultative approach really helped. Karen could have easily made this a bigger job than it ended up being but she was honest and helpful throughout meaning the issue was fixed quicker than expected and much cheaper also. Excellent professional service - definitely recommend
Abbey Upholstery & French Polishing
Trevor Plows
5-Star
9 years ago
We needed five antique scroll back dining chairs recovering. The advice received from Mr Burke re suitability of textiles, patterns and finishing trim was most helpful and the finished chairs are excellent. The whole job was done within three weeks and we would definitely recommend and use this company again.
Read all reviews

About Abbey Upholstery & French Polishing

Upholstery

Abbey Upholstery is a family run company offering reupholstery services, french polishing, furniture repairs, new seat interiors/cushions. From antiques to dining chairs, full suites to headboards. Specialists in Ercol, Parker Knoll, GPlan, Duresta, Multiyork, M&S, Next, Natuzzi and all good furniture makes.The business started in 1976 by Tom and now continues with his daughter Karen who studied Furniture Design at university.Please get in touch for advice about how we can 'upcycle' your furniture and stop it going to landfill. We also carry lots of fabrics now made from recycled materials.Our workshop is in Thackley in Bradford and we cover the whole of West Yorkshire and North Yorkshire from our home base in Cookridge, Leeds.

Expand