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Abbey Point Hotel

Abbey Point Hotel Reviews Summary

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Bed & Breakfast | London

300-302 Twyford Abbey Rd, London NW10 7DD

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Abbey Point Hotel?

As of Mar 13, 2024, 399 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Abbey Point Hotel's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 10, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Abbey Point Hotel's customers had a positive experience.

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Abbey Point Hotel's customer reviews analysis

Abbey Point Hotel has garnered a reputation for providing a pleasant and comfortable stay, as evidenced by recent customer reviews. The hotel is consistently praised for its friendly and helpful staff, cleanliness, and well-maintained rooms equipped with modern amenities such as comfortable beds, fridges, and in some cases, microwaves and massage chairs. Notably, the quality of sleep seems to be a high point, with several guests highlighting the comfort of the pillows and the quiet evenings. The food offered, particularly the breakfast, is frequently commended for its variety and the ability to order cooked-to-preference meals. While the hotel is situated on an industrial estate, which may not appeal to all, it is noted to be reasonably quiet with good transport links to central London. However, there are some areas for improvement, including noise from other guests in the corridors and issues with hot water availability. The location, although secure and offering convenient public transport options, is described as a bit removed from central London, and a few guests found the walk to the nearest tube station less than ideal during nighttime hours.

Positive Feedback

Key positive aspects gleaned from customer feedback include the attentive and welcoming nature of the hotel's staff, who are often labeled as 'lovely' and 'hardworking.' The cleanliness of the rooms and the quality of the in-room amenities are frequently praised, with comfortable air-conditioned accommodations and consideration given to modern conveniences like fridges and microwaves. The superior sleep quality, attributed to comfortable beds and pillows, stands out as a recurring theme. Abbey Point Hotel's breakfast service is a standout feature, with guests appreciating the variety, the ability to custom order, and the delicious taste. The hotel's safety measures, such as the alert system for improperly closed doors, also contribute positively to guest satisfaction. Furthermore, the hotel provides easy access to public transport, which is an advantage for guests keen on exploring London.

Concerns and Threads

On the downside, Abbey Point Hotel faces challenges with noise disturbances, particularly in the corridors due to other guests and the slamming of doors. This creates discomfort for some guests, putting them on edge. While the rooms are generally regarded as clean, remarks about the hotel's ongoing renovations and its location on an industrial estate suggest that the external aesthetic and immediate surroundings may not be as inviting. Some guests reported a negative experience due to a lack of hot water, although the staff seem to have communicated this issue proactively. Additionally, the hotel's location is occasionally considered inconvenient, with reports of a 15-minute walk to the nearest Tube station and concerns about walking in the area during late hours, coupled with the distance from central London which can be a deterrent for visitors looking to stay closer to the city's main attractions.

Frequently asked questions about Abbey Point Hotel

How far is Abbey Point Hotel from the nearest public transport options?

Abbey Point Hotel is a 10-minute walk from the nearest Tube station. There are also bus stops located a 1-minute walk away, and another set of stops 100 meters in either direction, which can shorten the journey to the public transport links.

Does the Abbey Point Hotel offer any special amenities in the rooms?

Yes, the rooms at Abbey Point Hotel are well-equipped with amenities such as comfortable beds, modern fixtures, fridges, and microwaves. Some rooms also feature air conditioning and massage chairs.

Is breakfast included in the stay at Abbey Point Hotel, and what options are available?

Breakfast is included with the room at Abbey Point Hotel. Guests can enjoy a variety of foods and drinks, including the option to have their breakfast cooked to order.

Recent customer reviews and testimonials for Abbey Point Hotel

Abbey Point Hotel
Ursula Ironbird
5-Star
2 weeks ago on
Stayed for two nights in December. The hotel and staff are lovely. Tim the night manager was particularly helpful. The room was described as small, but was bigger than expected with modern fixtures and fittings, and best pillows I've ever slept on in a hotel. The evenings were quiet, heard nothing of the other guests during the night. Breakfast was in with the room and cooked perfectly to order in the cafe/diner. Only a short 10 minute walk to the tube, quicker than getting the bus. Definitely recommend this little gem, and will be staying on my next trip to London. Rooms: Our room was bigger than most twins I've stayed in with a mirrored sliding wardrobe with partitioned draws. Bed was comfy with the best pillows ever Safety: Felt completely safe, if you don't shut your door properly it starts beeping Walkability: Bus stop 1 minute walk Tube/trains 10 minutes walk Food & drinks: Food was great, had a set breakfast first day, and built my own on the 2nd, we'll cooked and bright to your table.
Abbey Point Hotel
Gwyn Lloyd
5-Star
4 weeks ago on
Great hotel. Staff very friendly and helpful. Communal areas and rooms very clean and well maintained. Comfy beds, plenty of space. Good en-suite bathroom. Fridge in the room too. Didn't have time for food but looked very good! Would recommend Abbey Point to anyone. Rooms: Spacious. Well maintained. Comfy beds.
Abbey Point Hotel
Dan Boseman
5-Star
a week ago on
Rooms are good, my room was clean and equipped with fridge and microwave. However, there was a lot of noise in the corridors at night from other guests and constant terribly loud door slamming. Was put on edge by this. Good breakfast and helpful staff.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
399
reviews
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About Abbey Point Hotel

Bed & Breakfast

Modern roadside cafe offering no frills rooms with a/c, and free English or continental breakfast.

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