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Abbey House Veterinary Hospital

Abbey House Veterinary Hospital Reviews Summary

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Vets | Leeds

52 Commercial St, Morley, Leeds LS27 8AG

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Abbey House Veterinary Hospital?

As of Mar 13, 2024, 1259 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Abbey House Veterinary Hospital's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 25, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Abbey House Veterinary Hospital's customers had a positive experience.

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Abbey House Veterinary Hospital

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Abbey House Veterinary Hospital's customer reviews analysis

Abbey House Vets in Morley generally maintains a positive reputation among its customers, underpinned by frequent commendations for compassionate care, especially during the challenging times of pet euthanasia. Reviewers consistently praise the staff's kindness, understanding, and willingness to accommodate pets' and owners' emotional needs, often referencing personal touches such as sympathy cards and memorial seeds which contribute to the sense of warmth and personalized service. Notably, the vet service demonstrates an ability to handle emergencies with professionalism, receiving gratitude from pet owners for their responsiveness and thoroughness in treatment. However, the positive reputation is somewhat marred by an isolated incident of dissatisfaction concerning the clarity of service pricing and the availability of specific treatments, which indicates an area that could potentially impact customer experience adversely if similar perceptions are not addressed effectively.

Positive Feedback

Key positive aspects from the customer feedback for Abbey House Vets focus on the compassionate, empathetic, and supportive nature of the service provided. The staff members, including the vets, receive ample commendation for their friendly demeanor and patience, ensuring that pets are comfortable even in states of distress, and that owners are given the time and space to grieve or discuss their concerns. The emotional support extended via thoughtful gestures, such as sending personalized cards and seeds to plant in memory of deceased pets, are held in high regard and differentiate the service as particularly caring. Additionally, the effectiveness of emergency services, and the ability to maintain a pet's comfort despite medical interventions, are highlighted as especially noteworthy, contributing to a sense of trust and confidence in the veterinary practice.

Concerns and Threads

In contrast to the predominantly positive feedback, Abbey House Vets faces criticism related to service pricing and communication. A customer expressed disappointment regarding an expensive consultation that seemingly failed to resolve the pet's issue, suggesting a need for clearer upfront communication about service costs and potential outcomes. The unavailability of a specific treatment, which the review finds contradictory to practices elsewhere in Europe, may also indicate an opportunity for the practice to review its treatment offerings or communication about alternative solutions. These points suggest that while overall impressions are favorable, there remain areas related to transparency and service expectations where improvements could enhance customer satisfaction.

Frequently asked questions about Abbey House Veterinary Hospital

What kind of additional support does Abbey House Vets provide during difficult times?

Abbey House Vets offers emotional support and compassionate care during challenging times, such as pet euthanasia. They often extend personalized gestures like sending sympathy cards and seeds to plant in memory of the pets, which demonstrates their care and concern for both the pets and their owners.

Does Abbey House Vets handle emergency cases effectively?

Yes, reviews indicate that Abbey House Vets is effective in handling emergency cases, providing responsive and professional care. The emergency staff is commended for their friendly attitude and the comfort they offer to the pets, and for maintaining clear communication with the owners.

How transparent is Abbey House Vets with their service pricing?

An isolated review suggests that there may be a need for improvement in the transparency of service pricing at Abbey House Vets. Customers would benefit from clear communication regarding costs and treatment options during the initial consultation and before medical procedures are undertaken.

Recent customer reviews and testimonials for Abbey House Veterinary Hospital

Abbey House Veterinary Hospital
Nicola Dickinson
5-Star
a week ago
I can’t thank them enough. Staff were so kind when we had to have our gorgeous Jack Russell put to sleep. They gave us time to spend with her and we cuddled her right to the end. The card and daisy seeds they sent was a lovely touch, and will be put in the garden with her
Abbey House Veterinary Hospital
Lottie Sturrs
5-Star
2 weeks ago
I've unfortunately had to use Abbey House emergency service on more than one occasion and they've been fantastic. Staff were all really friendly and after my lab had a rough night the only thing he wanted was to say hi to everyone and the staff were happy to oblige. Even after a couple of injections, attempts to cauterize the wound, wrapping a bandage round his head and the cone of shame my lab still had a waggy tail for the vet before we left, which speaks volumes for the care he was shown! Thank you so much!
Abbey House Veterinary Hospital
Lee Ingram
5-Star
4 months ago
Couldn't rate them highly enough. They were so understanding and compassionate when we had to take our boy Al there when his time came. Even though they weren't his usual vet and it was an emergency. Sleep well my boy see you down the road 😪
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Overall Rating

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Overall Rating
4.5
/5
1259
reviews
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About Abbey House Veterinary Hospital

Vets

Our veterinary hospital in Morley provides dozens of services for dogs and cats, including 24-hour consultations, vaccinations, treatment of conditions like vomiting, and preventative care for rabies and other common pet issues.We are a conveniently located veterinary hospital south of Leeds, less than a 20-minute drive from the City Centre. We immediately serve villages and neighbourhoods like Morley, Gildersome, Woodkirk, Tingley, and more.This is the first location of Abbey House. We were founded here in Morley in 1977 as a small family-run veterinary practice. Today we serve the larger Leeds area with six clinics, all of which offer fully stocked dispensaries and a 24-hour emergency service. Contact us to book an appointment today.

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